Hosting reliability and speed

[etentum]

This is the most relevant place that I could find for this. Apologies if this isn't it.

I'm on the free hosting right now and have very poor reliability with the Starka server. Seems like every day it's down sometime for anywhere from 1-15 minutes, sometimes multiple times. Speed is also any issue. Sometimes it takes 30-60 seconds just to load a page with no images.

Now, I share this not to bash, but to say that this is a problem that needs to be addressed for -you- at X10 to make more money. Why? Because even though I know these problems are with the free hosting, it makes me doubt the competence of the paid hosting packages and makes me want to look elsewhere for what I need. I definitely don't want to shell out ~$50-$100 a year for the kind of server reliability I'm seeing on the free side.

I guess I'm also wondering if paid hosting has better speed than free (and I see that reliability already has a 99.9% uptime guarantee)?

[Gouri]

The paid servers are having limited number of accounts/server. So reliability and uptime is very much guaranteed. and they have less restrictions than free hosting and also has priority support.

[descalzo]

The paid servers are having limited number of accounts/server. So reliability and uptime is very much guaranteed. and they have less restrictions than free hosting and also has priority support.

That should be a given. Any host that has both free and paid plans will have better performance with paid.

The question is why are there repeated problems with the free servers? If it is just because of overcrowding and some users abusing the server, that is one thing. Perhaps the two new servers will help those problems.

But if the impression is that the staff is not competent to handle the free servers, then prospective clients will not consider the paid plans. It is not enough to say "Our paid servers are better than our free servers". It would be nice to be able to say "Our free servers are great and our paid servers are even better".

[Gouri]

That should be a given. Any host that has both free and paid plans will have better performance with paid.

The question is why are there repeated problems with the free servers? If it is just because of overcrowding and some users abusing the server, that is one thing. Perhaps the two new servers will help those problems.

But if the impression is that the staff is not competent to handle the free servers, then prospective clients will not consider the paid plans. It is not enough to say "Our paid servers are better than our free servers". It would be nice to be able to say "Our free servers are great and our paid servers are even better".

My point is the second one

"Our free servers are great and our paid servers are even better".

Thanks for the input. :cool:

[stpvoice]

Judging by your forum join date, it would seem you have joined x10 at a rather annoying time. Since you signed up in october, there have been issues with cpanel, apache and even the actual server operating systems I believe, so you have really hit a bit of a rough patch. Prior to late september, uptime on my server was around 98%. I will just say, give it a few weeks, let admin get these little problems sorted, than I suggest you evaluate your views on x10, as they really are the best free hosts you're going to get.

[etentum]

Judging by your forum join date, it would seem you have joined x10 at a rather annoying time. Since you signed up in october, there have been issues with cpanel, apache and even the actual server operating systems I believe, so you have really hit a bit of a rough patch. Prior to late september, uptime on my server was around 98%. I will just say, give it a few weeks, let admin get these little problems sorted, than I suggest you evaluate your views on x10, as they really are the best free hosts you're going to get.

I agree, I very much like the free hosting, if not for the annoyances I listed above. I've tried finding places that offer the same privileges and are free (app development, don't want to pay for a year if the project falls through) but they come with more annoying quirks than reliability (one place didn't have FTP, but offered everything else).

Are they having these issues on paid accounts, though?

[stpvoice]

Obviously, it goes without saying that a server is a computer, and computers go wrong...regularly for us web developers as it seems. So yes, problems do exist on paid, its just they aren't necessarily provoked by overloading the servers with accounts and upgrading system software every other week (exaggeration).

I hope you see what I mean.

[fake01]

I was with ATBHost Free and it had rather good uptime and it was fast. They then switched to pay services only so registered here today. I managed to spend about 5-10 minutes with cPanel and get my FTP account working then all of a sudden it dies. Takes about 3 minutes to load and only half the page is displayed. And FileZilla no longer connects. But my actual website (which has nothing on it yet cause can't connect to FTP to upload anything) loads OK.

Perhaps it's just like the guy above said and server overloading and under going maintenance but it's quite annoying:rant2:

EDIT: LOL, just as I posted this it started working again.

[Smith6612]

EDIT: LOL, just as I posted this it started working again.

That happens It's what happens when you have a crapload of users on one server taking up resources and pushing software to non-designed limits.

But as to the Hosting Reliability and Speed, the past few months have been a little rocky as someone stated, but all summer long the servers were solid. I recall getting 2MB/s+ download from them at one time over the summer on a fiber optic connection and I didn't have any issues with loading up pages. I find the hosting to slow down a little bit around 4PM GMT -5:00 (EST time) which is expected as it's prime time, but it's usually nothing more than the servers having to take care of some load for a little bit.

[felabria]

The paid servers are having limited number of accounts/server. So reliability and uptime is very much guaranteed. and they have less restrictions than free hosting and also has priority support.

and unlimited disk space/bandwith ^^