Disappointed in handling of support ticket

[markhere]

Hi
Would just like to say how very diappointed I am regarding support regarding issue with database in my phpmyadmin.
Was escalated some time ago "original date October 26 at 11:35 pm" but no action was taken to resolve issue and no contact regarding same. I know calistoy escalated ticket I can ask for no more than that from him and thanks. Same to Livewire who also contacted someone regarding issue. The problem I have is that I don't know if my databases are at risk and think as it looks like a security issue with my account it should have been dealt with more quickly or at least the extra database which I do not own should have been deleted from phpmyadmin. Cannot see why it is still pending some action. I know there were server issues but still leaves my account vulnerable as I can delete change tables on this database I figure the person who uploaded it can do the same to my database. Very slow response.

ticket id PQJ-782596

[markhere]

It seems your ticket escalation system has serious flaws or has completely failed which seems to leave users in limbo regarding issues

[Dead-i]

From what I can see from your forum activity, you have been waiting for 4 days. Please be a bit more patient as we have lots of tickets (50-100) posts everyday which makes it difficult to manage sometimes, and all escalated tickets are spread between around 3 admins.

We are always looking for ways to improve our support system.

I would also like to apologise that the x10Hosting support did not meet your expectations, and hope that your issue will be rectified soon.