I am unable to log into my hosting account

[p.tana]

this is the message that is shown:

" The forum account you are logging into does not have an existing link to an x10Hosting hosting account.

Please be sure you are using the correct account to access x10Hosting's account management system. You should be using the forum account that you provided during the hosting account signup process. If you are not, this error is most likely the result.

If you have successfully logged into the account system in the past, this error may be the result of the hosting account no longer existing. If you have not accessed your x10Hosting account in an extended period of time, it may have been terminated with our inactivity policy.

If you've recently signed up to find that your account errored during creation, and you selected to "reattempt" or "cancel" your account signup, you will see this message until you sign up for an account again.

To receive a definite answer regarding the status of your account, open a support ticket at: http://support.x10hosting.com"

I have never logged into my account, so this is rather unexpected.

[mc se7en]

You probably joined before the inactivity timer was upped to 31 days, and got caught by the old two week timer which removed your account.

[xav0989]

What is the cPanel username that you used?