Secret Answer Fails - Need to Reset cPanel Account Password

[ninstar]

I'm trying to reset my cPanel password, but the secret answer doesn't get accepted when I attempt to. Can a staff member please reset the secret answer or the password and secret answer for me please? My account username is ninstar.
Thanks in advance.

[Zubair]

I am Escalating your ticket to staff.. They will reset your security answer...

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