Free Hosting FAQ's----Read before posting a new thread

**Zubair** · 03-08-2010, 08:36 PM

If your question is not listed, you can try searching for a solution at the Free hosting Wiki, or by using the forum search feature to find previous related support tickets.

If you are unable to find a sufficient answer in the Wiki, please create a new Support Ticket

If you think something needs to be added to the FAQ, please PM stpvoice.

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**Zubair** · 03-27-2010, 03:10 PM

Some staff members post before closing a support thread explaining why the thread was closed, while others don't. If your support thread was closed without a reason given and you did not get an answer to your question, it may be because:

There was nothing posted for over 3 days in that thread.
There was off-topic discussion.
The original poster was being disrespectful or extremely inconsiderate.
There was an unnecessary argument or posters were flaming.
The question was already answered and no further discussion is necessary.

Please note that all staff members have the authority to close threads or delete posts for any reason they see fit.

If you believe your support thread has been wrongly closed, you can create a new one. Please note that misuse or abuse of the support system can get you infracted or banned.

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**Zubair** · 04-03-2010, 10:36 AM

For every free account, on any free server, the MYSQL database server is localhost.

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**xav0989** · 04-12-2010, 08:42 PM

Escalation is a process by which community helpers and staff move your support thread to the ticket area. This is usually done because there is nothing that community helpers can do about your problem, either because they were told so, or because they tried to solve your problem, and couldn't. We escalate the ticket usually when solving the problem requires access to the server.

The ticket area is accessible at https://x10hosting.com/control/index...pport&requests and has a list of all your opened and closed tickets, past and presents. Support thread show as "Community" tickets, and all the other ticket types are escalated tickets. These tickets are viewable only by you and staff, so that staff may help you further, and protect your personal information.

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**Zubair** · 04-16-2010, 12:34 PM

Please see http://x10hosting.com/wiki/How_to_Ch...Panel_Password

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**xav0989** · 04-30-2010, 06:01 PM

To get ASP.NET to work on free hosting, read How to get ASP.Net to work at x10Hosting

Note that ASP.NET is currently only available on premium plans and our Illuminated/Prime Plan.

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