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Thread: Free Hosting FAQ's----Read before posting a new thread

  1. #11
    Zubair's Avatar
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    Question not listed here?

    If your question is not listed, you can try searching for a solution at the Free hosting Wiki, or by using the forum search feature to find previous related support tickets.

    If you are unable to find a sufficient answer in the Wiki, please create a new Support Ticket

    If you think something needs to be added to the FAQ, please PM stpvoice.




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    Last edited by stpvoice; 10-09-2011 at 11:43 AM.
    Zubair Barkat | Level 2 Tech
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  2. #12
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    Thread closed without answer.

    Some staff members post before closing a support thread explaining why the thread was closed, while others don't. If your support thread was closed without a reason given and you did not get an answer to your question, it may be because:

    • There was nothing posted for over 3 days in that thread.
    • There was off-topic discussion.
    • The original poster was being disrespectful or extremely inconsiderate.
    • There was an unnecessary argument or posters were flaming.
    • The question was already answered and no further discussion is necessary.


    Please note that all staff members have the authority to close threads or delete posts for any reason they see fit.

    If you believe your support thread has been wrongly closed, you can create a new one. Please note that misuse or abuse of the support system can get you infracted or banned.






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    Last edited by stpvoice; 06-17-2011 at 07:40 PM. Reason: Updated.
    Zubair Barkat | Level 2 Tech
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  3. #13
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    MYSQL database server name.

    For every free account, on any free server, the MYSQL database server is localhost.







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    Last edited by xav0989; 04-12-2010 at 08:44 PM.
    Zubair Barkat | Level 2 Tech
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  4. #14
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    What is escalation?

    Escalation is a process by which community helpers and staff move your support thread to the ticket area. This is usually done because there is nothing that community helpers can do about your problem, either because they were told so, or because they tried to solve your problem, and couldn't. We escalate the ticket usually when solving the problem requires access to the server.

    The ticket area is accessible at https://x10hosting.com/control/index...pport&requests and has a list of all your opened and closed tickets, past and presents. Support thread show as "Community" tickets, and all the other ticket types are escalated tickets. These tickets are viewable only by you and staff, so that staff may help you further, and protect your personal information.





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    Last edited by xav0989; 10-23-2011 at 02:08 PM.
    Xavier L | Community Public Relations Manager (Free Hosting Support)
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  5. #15
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    How to Change cPanel Password?

    Last edited by xav0989; 11-12-2011 at 12:44 PM. Reason: Link to wiki
    Zubair Barkat | Level 2 Tech
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  6. #16
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    How to get ASP.Net to work at x10Hosting

    To get ASP.NET to work on free hosting, read How to get ASP.Net to work at x10Hosting

    Note that ASP.NET is currently only available on premium plans and our Illuminated/Prime Plan.



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    Last edited by xav0989; 11-12-2011 at 12:34 PM.
    Xavier L | Community Public Relations Manager (Free Hosting Support)
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  7. #17
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    How can i access SSH?

    You cannot access SSH on Free Account. Upgrade your account to paid http://x10premium.com or Buy a VPS http://x10vps.com to use SSH







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    Last edited by Brandon; 09-05-2010 at 11:24 PM.
    Zubair Barkat | Level 2 Tech
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  8. #18
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    How To Backup Your Free Hosting Website

    Last edited by xav0989; 11-12-2011 at 12:45 PM.
    Xavier L | Community Public Relations Manager (Free Hosting Support)
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  9. #19
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    How to access SSL

    Free hosting accounts no longer have SSL, please buy a Premium plan or a VPS to have SSL support.




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    Last edited by xav0989; 11-12-2011 at 12:46 PM. Reason: SSL no longer available
    Xavier L | Community Public Relations Manager (Free Hosting Support)
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  10. #20
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    Why am I seeing /cgi-sys/defaultwebpage.cgi?

    This should no longer cause issues. If you see this page please open a support ticket.

    Please see http://x10hosting.com/wiki/Defaultwebpage.cgi



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    Last edited by xav0989; 11-12-2011 at 12:50 PM.
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    Do you have trouble reaching your site?
    Check here first: News and Announcements


    Don't forget that x10hosting has a chat service as well. Come and join the fun
    There's a lot helpful users there if need help building your site
    Connect to our chat

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