Nobody replies on support ticket

**DeadBattery** · 07-09-2010 03:58 AM

Seriously, arguing back and forth isn't going to solve anything.
What problems are you facing now, arjsoffadd51?

**Kinight40** · 07-09-2010 03:58 AM

Originally Posted by arjsoffadd51

Let's see how you act when all of a sudden, without any notice you are restricted access to your much important data for more than 2 weeks.

If its so important, why are you venting here? Why not use your backups? Oh thats right! You forgot to tell your secretary to do that.

Originally Posted by arjsoffadd51

You don't know that better than the x10 staff, do you ? No, because you are not x10 staff. So leave it to them, and let THEM reply to my problems.

However, we are currently in IRC with x10 staff. So yeah. :D

**andrewgjo** · 07-09-2010 03:59 AM

Originally Posted by arjsoffadd51

I am not asking any uptime. All I am asking is my files to be there. So, please stop saying things which are not the concern here.

Let's see how you act when all of a sudden, without any notice you are restricted access to your much important data for more than 2 weeks.

I run businesses, and I am used to doing more than a 10 things at a time. And about posting, All I do is read, and tell my asst. what to write.
For people like us it is easier to get a message conveyed through the forums. If you are so fond of IRC, why are you replying here. stay there.

You don't know that better than the x10 staff, do you ? No, because you are not x10 staff. So leave it to them, and let THEM reply to my problems.

Sir, if you run a business, perhaps you should act as though you do.

I may not be x10hosting staff, but I can restate what has been said in other threads. It does not restrict my ability to read as a person, and I plan on using the information I learn.

It's not very nice of you to reply so rudely to somebody merely trying to help. IRC isn't a bad 'place'. I'm fond of it because it's fast, which is what you -seem- to want, but you seem adamant on not using irc.

As it has been said in other threads, the files are most likely not gone.

On that note, I will ask you to please act professional if you do indeed run a business.

Also, read: http://x10hosting.com/forums/news-an...ate-update.htm

**arjsoffadd51** · 07-09-2010 06:20 AM

Thank you andrewgjo for the update link and trying to help in any way you thought correct. I have read the update news and i guess its going to take a week more for everything to get in place, or atleast 3-4 days.

It's not very nice of you to reply so rudely to somebody merely trying to help.

I don't want to be rude, or pissed. But you see since the day i hosted my website its gone and all the files and database with it. And its been 2 weeks. So I am just annoyed.

And then, people like kinight piss you off even more. You read the first reply that he made to my original post, he sounds as if I am so wrong and I am blaming x10 for no reason and starts the argument. I have never been rude to anyone who has tried to help me. and why will I be. But this guy just won't stop arguing as you can see in his last post above.

However, we are currently in IRC with x10 staff. So yeah. :D

He claims to be a staff member, which if he is, then he has now changed my mind about the behavior of the staff of x10. x10 staff has been really calm and supportive till now, but not anymore.

If its so important, why are you venting here? Why not use your backups? Oh thats right! You forgot to tell your secretary to do that.

This is why I say, when you don't know the complete thing, you should not interfere in other people's problem.xinight just go and Read the other threads that I have posted in. You will see that, the day, just as we had made the important changes and updates on the website, the site stopped working suddenly. Now, if I had known if such a thing was going to happen all of a sudden, I would not have made those updates, or as I have been saying before, If I had received a notification, I would have made a backup, the very moment.

I request you to stay on IRC as forums are not for you, or if you do try to help someone, get to know the whole problem first, and try not to piss them off them even more.

@DeadBattery

What problems are you facing now, arjsoffadd51?

I have written it in the first post mate.
But to let you know again. It shows me I have been moved to fris, but I do not have access to my files and my database, since many days.

After reading the update here by Corey-
Update on the Update

I apologize to all the people who are having issues during these moves... we spent a lot of time and money planning this last move and are very disappointed that a number in some encoded file has just erased everything we have done for the last month. This is the worst possible outcome and not even something we considered after all of our tests showed such great results. We will continue to try our best and get our backup plan implemented as soon as we can.

Does my account also fall in this category?

And does it mean I will have to wait another couple or days or weeks for me to get back my files and database??