Nobody replies on support ticket

[arjsoffadd51]

My support ticket is Rotting.

Few days ago I opened this thread - x10 Hosting This is too much !! :@

I gave all the details. My thread was moved to support ticket, where I was told this -

Hello,

I do not have the access to check if your files have been lost or not.

I can tell you for a fact though that an administrator will look into it.

I am moving this ticket to the Server move issues section of our support area, where you will have to await a response from an admin.
Jarryd Sullivan,
x10hosting Account Manager
Jarryd@x10hosting.com

ticket id       KFJ-629128      
status       Open      
department \ type       Server Move / Lost Accounts      
ticket priority       Low

According to this announcement -
Just a quick note about the current ticket status

We do aim on replying tickets within 24 hours though.

Also just a reminder, adding a reply to your ticket sets the time stamp to the time of reply, and we always check tickets in order of last reply time which means what you just achieved was bump it to the bottom of the ticket list.

Its been more than 2 days now since anyone has replied on the ticket. Will I ever get a reply there?

And I cannot post there as it is only going to bump it to the bottom of the ticket list :|


Forget about 24 hrs , its been more than 48 hours. Please do not give the people false promises. Atleast telling the truth will not irritate us.

[Kinight40]

We do aim on replying tickets within 24 hours though.

You can aim and miss right? x10's support has been backed up with ranters and people who refuse to do a simple forum search that could save everyone time.

[arjsoffadd51]

I also told you its been more than 48 hours.

By how far do you miss??

If you aim and miss by that much, you should stop aiming at all. :|


And, kinight its a request to you, as you do not represent x10 hosting, stop replying on their behalf. Let the responsible people or the x10 staff reply. Its a questing regarding my problem and my support ticket.

[Kinight40]

Lulz. If its about your support, leave it in the tickets. Don't come into the public forums.

By how far do you miss??

If you aim and miss by that much, you should stop aiming at all. :|

So you're saying if I mess up the first time, I should give up?

[arjsoffadd51]

First, I came into the public forums to put it in the notice of the staff that no one is replying in the support ticket.

Second, x10 hosting has a standard of professional hosting. They do not have the room to " mess up ". If you even start messing up, you are not professional.

Third, I dont give a damn if u give up or whateva.

Lastly, Mind your own F***in business.

[Kinight40]

I can use bold too

First - If you really wanted their attention, I suggest IRC. We're always doing something in there

Second - Lul. Your not paying are you? Good. So don't expect a lot. Yes they have a standard of professional hosting, however thats called PAID hosting.

Third - If x10 gave up after 1 try at everything they did, they wouldn't have over 10,000 accounts on one server. My point.

Fourth - Wow. Really? Gonna start cursing at meh?

[digitalphotosgallery31]

There is not much help out there for the common issues like the one I raised couple of days back and haven't got a reply. The support ticket raised in my control panel has been redirected to forums, so its not the users who come into forums and raise the ticket.

I have designed a lovely photoblog site and it was working fine till yesterday evening and suddenly nothing worked and even I don't know the reason for that as there is no specifc pointers to the errors.

[arjsoffadd51]

@kinight40
I don't have time to sit and chat on IRC and nor to keep replying to your senseless posts here. I have other important jobs to do. And I am more than pissed already with my all my database and work gone.

So do one thing, go on keep replying whatever you want.
Its really sad there are people who have nothing else to do in their life, other than messing uselessly in other people's problems.

May God Bless you. ( with something more productive to do .. rofl )

[andrewgjo]

First, I came into the public forums to put it in the notice of the staff that no one is replying in the support ticket.

Second, x10 hosting has a standard of professional hosting. They do not have the room to " mess up ". If you even start messing up, you are not professional.

Third, I dont give a fish if u give up or whateva.

Lastly, I am writing in bold.

Free hosting doesn't have a 100% uptime guarantee. If you really want 99% uptime, get paid.

To be honest, you're acting quite unprofessional right now. Perhaps it would be best to take a moment to realize that maintaining a hosting company isn't easy?

I don't have time to sit and chat on IRC and nor to keep replying to your senseless posts here. I have other important jobs to do. And I am more than pissed already with my all my database and work gone.

So do one thing, go on keep replying whatever you want.
Its really sad there are people who have nothing else to do in their life, other than messing uselessly in other people's problems.

May God Bless you. ( with something more productive to do .. rofl )

You certainly have enough time to post several paragraphs on a forum, which generally takes more time than getting on irc and asking about it politely.

Now, to eliminate one of your fears, your files and databases likely aren't gone, you just can't see them at the moment due to the server move/other factors, such as cpanel breaking.

[arjsoffadd51]

Free hosting doesn't have a 100% uptime guarantee. If you really want 99% uptime, get paid.

I am not asking any uptime. All I am asking is my files to be there. So, please stop saying things which are not the concern here.

To be honest, you're acting quite unprofessional right now.

Let's see how you act when all of a sudden, without any notice you are restricted access to your much important data for more than 2 weeks.

You certainly have enough time to post several paragraphs on a forum, which generally takes more time than getting on irc and asking about it politely.

I run businesses, and I am used to doing more than a 10 things at a time. And about posting, All I do is read, and tell my asst. what to write.
For people like us it is easier to get a message conveyed through the forums. If you are so fond of IRC, why are you replying here. stay there.

Now, to eliminate one of your fears, your files and databases likely aren't gone, you just can't see them at the moment due to the server move/other factors, such as cpanel breaking.

You don't know that better than the x10 staff, do you ? No, because you are not x10 staff. So leave it to them, and let THEM reply to my problems.