I spend several hours yesterday looking through the support forums here. however, not no many that I could find directly dealt with the issue that i am having (at least not coupled with phpbb AND! email.


PROBLEM:
cannot get the phpbb to send email so users can validate when registering.

TRIED THE FOLLOWING:
  • acctname.elementfx.com id (with NO @acctname.elementfx.com)/pw
  • same as above but WITH @acctname.elementfx.com /pw
  • my email@elementfx.com/pw
  • google smtp (was getting desperate)
then today I turned on the option LOGIN (default was PLAIN) and that produced NO ERRORS.
Now about 2hrs later there is still no email.

One thing I noticed in these support forums (was pretty common among many of them) is that the answers were not provided as needed, or worse, some said, "nm figured it out, but never posted what they did". I have a couple phpbb forums for various projects, and all were flawlessly setup and send validation emails without a hitch, I can only assume it is something to do with x10 as it is the only one I have an issue with.

So for those that are having the same issue, I will attempt to ask EXACT questions and hope it helps someone else as well, and a special thanks to anyone that can fill in the blanks below

there are 2 types of logins when accessing x10hosting.com.
  1. email/pw for accessing the main account
  2. account name (i am excluding the forum login as that is not the issue here) to access the cpanel
So... here we go

PHPBB:
GENERAL TAB -> EMAIL SETTINGS


What goes in (according to x10hosting) the following boxes:

DEFINITIONS (that I use):
  • "myservername" the name i chose for my site i.e. "mycoolsite".whatever.com
  • "cpanelname" this is the folder of my site as hosted on x10 /home/cpanelname/public_html
  1. SMTP Server Address? (currently set at mail.myservername*.elementfx.com
  2. Server Port:? (I have it set at 25)
  3. Authentication Method for SMTP: Was at PLAIN, I now have it at LOGIN - (no errors now)
  4. SMTP Username: (currently set as cpanelname* name no @ after it)
  5. SMTP password: currently using #2 which has not errors
*see definitions for explanations of these.

I have spent probably over 20hrs in a 3 day span banging my head on this, using my other phpbb as a reference, to no avail. Not sure why there seems to be an issue.

ps.
Still no error, I have a dummy acct im testing all this on. I keep resending validation, checking in the admin for any errors which there are none, and now 2hr away, still no email.

I hope this is a though question, and that, if answered, will help anybody else iwth a phpbb email issue