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Thread: Using custom domain problem

  1. #1
    kokoltd43 is offline x10Hosting Member kokoltd43 is an unknown quantity at this point
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    Using custom domain problem

    Dear support,
    I've configured my domain blogaria.tk (firstly using A dns record pointing to boru.x10hosting.com IP and when it didn't succeeded-using your dns servers: same result). Now I cannot manage it nor remove it, so I need your help.
    Thanks in advance!
    Edit: @Admin, please edit my thread's name as the same as this thread's title - thanks.
    btw I didn't know that my request will be copied in the public forum or I've messed something :)
    Last edited by kokoltd43; 12-02-2010 at 09:03 AM.

  2. #2
    Anna's Avatar
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    re: Using custom domain problem

    Support is dealt with through the forums for free hosting.

    I do not see that domain listed as an addon in your cPanel account, which would likely be why it doesn't work. Do you get any errors when you try to add it? If so, please let us know what error you are getting.

    I have changed the title of the thread.
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  3. #3
    kokoltd43 is offline x10Hosting Member kokoltd43 is an unknown quantity at this point
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    Re: Using custom domain problem

    Quote Originally Posted by Anna View Post
    I do not see that domain listed as an addon in your cPanel account, which would likely be why it doesn't work. Do you get any errors when you try to add it? If so, please let us know what error you are getting.
    It gives me:
    Error from park wrapper: blogaria.tk is already configured.
    If that means the domain is parked , well it isn't-I've used my quota with a different domain.
    Quote Originally Posted by Anna View Post
    I have changed the title of the thread.
    Thanks a lot!

    ---------- Post added at 06:10 PM ---------- Previous post was at 05:34 PM ----------

    Sorry for posting again but I found a new error when trying to create a subdomain:
    Error from hooks wrapper: Domain action was not successfully completed [1]. Error: Error from domain wrapper: We were unable to locate your current domain name, blogaria.tk in the webserver configuration! The subdomain cannot be added because information about your domain could not be obtained from the webserver configuration file.
    I cannot see this domain in my cPanel too. First error described in my previous post comes when trying to add an add-on domain (again; re-add it).
    It isn't present in zone editor but I can see it in mx editor.
    Thanks

  4. #4
    Anna's Avatar
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    Re: Using custom domain problem

    Domain should now be cleared from the server, if you still can't add it, please let us know what folder it should point to and we can sort it for you.
    Do you have trouble reaching your site?
    Check here first: News and Announcements


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  5. #5
    kokoltd43 is offline x10Hosting Member kokoltd43 is an unknown quantity at this point
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    Re: Using custom domain problem

    Quote Originally Posted by Anna View Post
    Domain should now be cleared from the server, if you still can't add it, please let us know what folder it should point to and we can sort it for you.
    Now it gave me:
    Error from park wrapper: Sorry, you are not allowed to add any more than (2) addon domains! The domain below was not setup!
    I've 1 add-on , 1 parked and as presented in cPanel I can add 1 more add-on, do I?
    Thanks

  6. #6
    Anna's Avatar
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    Re: Using custom domain problem

    What folder holds the content that is supposed to be showed with that domain? I'll sort it from the backend.
    Do you have trouble reaching your site?
    Check here first: News and Announcements


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  7. #7
    kokoltd43 is offline x10Hosting Member kokoltd43 is an unknown quantity at this point
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    Re: Using custom domain problem

    Quote Originally Posted by Anna View Post
    What folder holds the content that is supposed to be showed with that domain? I'll sort it from the backend.
    /www/blogaria.tk/
    I've deleted it via ftp before attempt to add domain via cPanel which created empty directory and cgi dir too.
    If I have to provide full path I'll check my cPanel and will pm you for security reasons.
    Thanks

  8. #8
    Anna's Avatar
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    Re: Using custom domain problem

    That'll be just fine, I can find out the full path. Give me a few minutes and I'll sort this out for you.
    Do you have trouble reaching your site?
    Check here first: News and Announcements


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  9. #9
    Anna's Avatar
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    Re: Using custom domain problem

    The domain has been added as an addon domain in your account.
    Do you have trouble reaching your site?
    Check here first: News and Announcements


    Don't forget that x10hosting has an irc server as well. Come and join the fun
    server: irc.x10hosting.com, main channel: #x10hosting
    There's a lot helpful users there if need help building your site

  10. #10
    kokoltd43 is offline x10Hosting Member kokoltd43 is an unknown quantity at this point
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    Thumbs up Re: Using custom domain problem

    Quote Originally Posted by Anna View Post
    The domain has been added as an addon domain in your account.
    Fantastic, it works fine.
    Thank you so much for your help!!!

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