Malicious Software

[rishidjh18]

How to resolve the suspension

[stpvoice]

This is a zero tolerance suspension. You should not have uploaded malicious software to your account, therefore it will remain permanently suspended.

[rishidjh18]

This is a zero tolerance suspension. You should not have uploaded malicious software to your account, therefore it will remain permanently suspended.

I din't uploaded any malicious software, and if some malicious software is there is there any way to figure out what is it exactly so that it does not happen again ?

[stpvoice]

Before I ask an admin to check the logs, are you 100% sure that you did not intentionally upload malware? Just so we're on the same page.

[rishidjh18]

Before I ask an admin to check the logs, are you 100% sure that you did not intentionally upload malware? Just so we're on the same page.

Yes I did not. I am a student and I just made a php script to share questions with each other, just after few hours if got this problem. I will be thankful to you if at least I could know the reason.

[Anna]

To get your account back we'd need to remove the folder public_html/site from your public_html as that is the one detected as containing malicious software. Possibly an iframe inject, the malicious content is inserted on your site from shoughbo.com.

[rishidjh18]

To get your account back we'd need to remove the folder public_html/site from your public_html as that is the one detected as containing malicious software. Possibly an iframe inject, the malicious content is inserted on your site from shoughbo.com.

Yes, please do remove that. I tried to login through ftp but I forgot that account is suspended. How much time will that take approximately ?

---------- Post added at 06:21 PM ---------- Previous post was at 06:19 PM ----------

Yes, please do remove that. I tried to login through ftp but I forgot that account is suspended. How much time will that take approximately ?

And can you suggest me something to prevent this in future.

---------- Post added at 06:42 PM ---------- Previous post was at 06:21 PM ----------

Before I ask an admin to check the logs, are you 100% sure that you did not intentionally upload malware? Just so we're on the same page.

Hey! thanks I got few helpful replies and anna told that some folder needs to be removed but since anna is offline could you tell me how much time will that take?

[Anna]

There's never any easy answer to that, we all do this on spare time voluntarily.

I have removed that folder and unsuspended your account.

To avoid it, make sure any scripts you use are up to date, so there's no security vulnerabilities, make sure your passwords are secure and kept private (both for admin of various scripts and for logging into your account).

[rishidjh18]

There's never any easy answer to that, we all do this on spare time voluntarily.

I have removed that folder and unsuspended your account.

To avoid it, make sure any scripts you use are up to date, so there's no security vulnerabilities, make sure your passwords are secure and kept private (both for admin of various scripts and for logging into your account).

Hey! thank you so much. Even if I go for a premium account will these kind of problems will be there still ?

[Anna]

Keeping your password and code secure will ALWAYS be your responsibility regardless of service you use.

On that, should your account be compromised again, that would then be a permanent suspension.