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Thread: Help

  1. #1
    meg1759 is offline x10Hosting Member meg1759 is an unknown quantity at this point
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    Help

    USER marilyns@photography.x10hosting.com
    I'm trying to find out all my info to sign in can you please send me all my info to photographer.garcia@gmail.com

    I need host, username, password,
    Thanks so much Marilyn Garcia
    www.marilynsphotogallery.com

  2. #2
    stpvoice's Avatar
    stpvoice is offline Community Support Rep stpvoice has a brilliant futurestpvoice has a brilliant futurestpvoice has a brilliant future
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    Re: Help

    Hi,

    After running a few checks, the domain does not come back as belonging to you. Could you please account for this? Have you used a different account to post this?
    We cannot give out login information to anyone who requests-you'll have to use the account panel to try and recover your data. https://x10hosting.com/control/login.php


  3. #3
    lemon-tree's Avatar
    lemon-tree is offline x10 Minion lemon-tree has a spectacular aura about
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    Re: Help

    There's no reference to any of those domains nor users within the x10 system. If you have only just registered, make sure you have confirmed your email and then you may have to wait before the account is created.

  4. #4
    Livewire's Avatar
    Livewire is offline Abuse Compliance Officer Livewire is a glorious beacon of lightLivewire is a glorious beacon of light
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    Re: Help

    There is no account linked to your current forum username; for security we have to actually make sure it's -your- account before we can assist further. Do you still have -any- of the initial signup emails that would contain your hosting username for instance?


    TOS breakers will be suspended regardless of race, creed, national origin, hair color, or favorite food. Thanks for your understanding!

  5. #5
    lemon-tree's Avatar
    lemon-tree is offline x10 Minion lemon-tree has a spectacular aura about
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    Re: Help

    Actually, photography.x10hosting.com comes back as someone else's account.
    No, a partial match for that domain comes back, with a prefix. No full match for photography.x10hosting.com exists within the system.

  6. #6
    stpvoice's Avatar
    stpvoice is offline Community Support Rep stpvoice has a brilliant futurestpvoice has a brilliant futurestpvoice has a brilliant future
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    Re: Help

    Quote Originally Posted by lemon-tree View Post
    No, a partial match for that domain comes back, with a prefix. No full match for photography.x10hosting.com exists within the system.
    Oh yes....I do apologise.


  7. #7
    Anna's Avatar
    Anna is offline I am just me Anna is a name known to allAnna is a name known to all
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    Re: Help

    The domain you provided as well as the ftp user you provided, is added onto another users hosting account as an addon domain respective an additional ftp account.

    We can not give details out to anyone but the actual hosting account holder regarding a persons account.
    You would need to get in touch with the account owner for those details, that would be the one that initially gave you those login details.

    The name of the owner does not match the name you did sign your post with, and that email address is not to be found as a contact email for that hosting account.
    Do you have trouble reaching your site?
    Check here first: News and Announcements


    Don't forget that x10hosting has an irc server as well. Come and join the fun
    server: irc.x10hosting.com, main channel: #x10hosting
    There's a lot helpful users there if need help building your site

  8. #8
    meg1759 is offline x10Hosting Member meg1759 is an unknown quantity at this point
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    Re: Help

    Quote Originally Posted by stpvoice View Post
    Oh yes....I do apologise.
    Thanks lemon-tree! this is my web design guy and he can't remember all this so thats way I trying to get it his name is Cesar Orellana and e-mail♫
    latinomax@gmail.com if you check out the website you will me it me Marilyn Garcia 786 339-2375. Marilyn's Photo and I need info for my paper work so if you can help I thank you very much.

  9. #9
    Anna's Avatar
    Anna is offline I am just me Anna is a name known to allAnna is a name known to all
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    Re: Help

    Cesar Orellana is not the name that is listed in our billing system for the hosting account you are asking about, nor is his email listed as a contact email.

    We can only give the details out to the actual account owner, which would be a Mariel Ramirez.
    Do you have trouble reaching your site?
    Check here first: News and Announcements


    Don't forget that x10hosting has an irc server as well. Come and join the fun
    server: irc.x10hosting.com, main channel: #x10hosting
    There's a lot helpful users there if need help building your site

  10. #10
    meg1759 is offline x10Hosting Member meg1759 is an unknown quantity at this point
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    Re: Help

    Quote Originally Posted by Anna View Post
    Cesar Orellana is not the name that is listed in our billing system for the hosting account you are asking about, nor is his email listed as a contact email.

    We can only give the details out to the actual account owner, which would be a Mariel Ramirez.
    ok thank I will call my web guy and have him e-mail you about this for I really need to get into my website!

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