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Thread: site down / cannot access site (boru)

  1. #1
    mlavadia70 is offline x10Hosting Member mlavadia70 is an unknown quantity at this point
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    site down / cannot access site (boru)

    My site has been down since Jan 27 (+8 GMT)
    I cant login to cpanel either. My account is unsuspended as well.
    Is something wrong with boru?

    Site url: http://mel.lavadia.com

    I have already tried clearing my cache, I've also used multiple browsers on multiple computers

  2. #2
    Brandon's Avatar
    Brandon is offline Former Senior Account Rep Brandon is on a distinguished road
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    Re: site down / cannot access site (boru)

    Hello,

    Can you access this URL: http://melissa.elementfx.com/
    Thanks,
    Brandon Long

  3. #3
    mlavadia70 is offline x10Hosting Member mlavadia70 is an unknown quantity at this point
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    Re: site down / cannot access site (boru)

    nope, i cant access that either..

  4. #4
    Anna's Avatar
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    Re: site down / cannot access site (boru)

    Can you please do a tracert to boru, we got a ticket up with the DC as it is not only one that it fails for?

    If you are on windows: start->run, type in cmd press ok. In the command line interface type: tracert boru.x10hosting.com and hit enter.

    Please paste in the full response in your post.
    Do you have trouble reaching your site?
    Check here first: News and Announcements


    Don't forget that x10hosting has an irc server as well. Come and join the fun
    server: irc.x10hosting.com, main channel: #x10hosting
    There's a lot helpful users there if need help building your site

  5. #5
    mlavadia70 is offline x10Hosting Member mlavadia70 is an unknown quantity at this point
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    Re: site down / cannot access site (boru)

    tracert boru.x10hosting.com

    Tracing route to boru.x10hosting.com [69.175.121.66]
    over a maximum of 30 hops:

    1 3 ms 1 ms 16 ms 192.168.1.1
    2 11 ms 10 ms 10 ms 121.97.74.170.BTI.NET.PH [121.97.74.170]
    3 12 ms 12 ms 10 ms po7.rcore.dil.bayan.net.ph [202.78.96.221]
    4 11 ms 11 ms 11 ms po7.rcore.dil.bayan.net.ph [202.78.96.221]
    5 12 ms 12 ms 13 ms 121.96.1.105.bti.net.ph [121.96.1.105]
    6 11 ms 11 ms 11 ms 202.78.119.9
    7 * * * Request timed out.
    8 * * * Request timed out.
    9 * * * Request timed out.
    10 * * * Request timed out.
    11 * * * Request timed out.
    12 * * * Request timed out.
    13 * * * Request timed out.
    14 * * * Request timed out.
    15 * * * Request timed out.
    16 * * * Request timed out.
    17 * * * Request timed out.
    18 * * * Request timed out.
    19 * * * Request timed out.
    20 * * * Request timed out.
    21 * * * Request timed out.
    22 * * * Request timed out.
    23 * * * Request timed out.
    24 * * * Request timed out.
    25 * * * Request timed out.
    26 * * * Request timed out.
    27 * * * Request timed out.
    28 * * * Request timed out.
    29 * * * Request timed out.
    30 * * * Request timed out.

    Trace complete.

  6. #6
    Anna's Avatar
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    Re: site down / cannot access site (boru)

    Could you please do two more tracert tests, and paste both results?

    One for the IP: 69.175.121.66
    and on for the IP: 69.175.121.68

    The later does work my end, and is a secondary IP for the server.
    Do you have trouble reaching your site?
    Check here first: News and Announcements


    Don't forget that x10hosting has an irc server as well. Come and join the fun
    server: irc.x10hosting.com, main channel: #x10hosting
    There's a lot helpful users there if need help building your site

  7. #7
    mlavadia70 is offline x10Hosting Member mlavadia70 is an unknown quantity at this point
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    Re: site down / cannot access site (boru)

    tracert 69.175.121.66

    Tracing route to boru.x10hosting.com [69.175.121.66]
    over a maximum of 30 hops:

    1 11 ms 10 ms 10 ms 121.97.74.170.BTI.NET.PH [121.97.74.170]
    2 10 ms 11 ms 11 ms po7.rcore.dil.bayan.net.ph [202.78.96.221]
    3 11 ms 10 ms 10 ms po7.rcore.dil.bayan.net.ph [202.78.96.221]
    4 11 ms 10 ms 10 ms 121.96.1.105.BTI.NET.PH [121.96.1.105]
    5 11 ms 10 ms 10 ms 202.78.119.9
    6 * * * Request timed out.
    7 * * * Request timed out.
    8 * * * Request timed out.
    9 * * * Request timed out.
    10 * * * Request timed out.
    11 * * * Request timed out.
    12 * * * Request timed out.
    13 * * * Request timed out.
    14 * * * Request timed out.
    15 * * * Request timed out.
    16 * * * Request timed out.
    17 * * * Request timed out.
    18 * * * Request timed out.
    19 * * * Request timed out.
    20 * * * Request timed out.
    21 * * * Request timed out.
    22 * * * Request timed out.
    23 * * * Request timed out.
    24 * * * Request timed out.
    25 * * * Request timed out.
    26 * * * Request timed out.
    27 * * * Request timed out.
    28 * * * Request timed out.
    29 * * * Request timed out.
    30 * * * Request timed out.

    Trace complete.
    and


    tracert 69.175.121.68

    Tracing route to boru.x10hosting.com [69.175.121.68]
    over a maximum of 30 hops:

    1 11 ms 11 ms 10 ms 121.97.74.170.BTI.NET.PH [121.97.74.170]
    2 11 ms 10 ms 28 ms po7.rcore.dil.bayan.net.ph [202.78.96.221]
    3 12 ms 11 ms 10 ms po7.rcore.dil.bayan.net.ph [202.78.96.221]
    4 11 ms 10 ms 11 ms 121.96.1.105.BTI.NET.PH [121.96.1.105]
    5 11 ms 10 ms 10 ms 202.78.119.9
    6 170 ms 169 ms 170 ms sjo-bb1-link.telia.net [213.248.98.241]
    7 192 ms 192 ms 191 ms 208.178.58.177
    8 241 ms 239 ms 241 ms te8-1-10M.ar5.CHI1.gblx.net [67.16.136.22]
    9 230 ms 233 ms 231 ms xe-2-0-5.ar2.ord1.us.nlayer.net [69.31.111.222]

    10 231 ms 232 ms 231 ms ae4-52.cr1.ord1.us.nlayer.net [69.31.111.145]
    11 377 ms 390 ms 371 ms ae1-20g.ar1.ord6.us.nlayer.net [69.31.110.250]
    12 243 ms 243 ms 242 ms as32475.xe-2-0-4.ar1.ord6.us.nlayer.net [69.31.1
    10.202]
    13 229 ms 229 ms 228 ms boru.x10hosting.com [69.175.121.68]

    Trace complete.

  8. #8
    mlavadia70 is offline x10Hosting Member mlavadia70 is an unknown quantity at this point
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    Re: site down / cannot access site (boru)

    sorry.. I still cant access my site.. is there anyway to access it (or cpanel) thru the secondary IP?

  9. #9
    Anna's Avatar
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    Re: site down / cannot access site (boru)

    cpanel you should be able to access on the secondary, the site itself is a bit more tricky, as the domain does point to the main IP.

    http://69.175.121.68:2082 should let you login to cPanel.
    Do you have trouble reaching your site?
    Check here first: News and Announcements


    Don't forget that x10hosting has an irc server as well. Come and join the fun
    server: irc.x10hosting.com, main channel: #x10hosting
    There's a lot helpful users there if need help building your site

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