site down / cannot access site (boru)

[mlavadia70]

My site has been down since Jan 27 (+8 GMT)
I cant login to cpanel either. My account is unsuspended as well.
Is something wrong with boru?

Site url: http://mel.lavadia.com

I have already tried clearing my cache, I've also used multiple browsers on multiple computers

[Brandon]

Hello,

Can you access this URL: http://melissa.elementfx.com/

[mlavadia70]

nope, i cant access that either..

[Anna]

Can you please do a tracert to boru, we got a ticket up with the DC as it is not only one that it fails for?

If you are on windows: start->run, type in cmd press ok. In the command line interface type: tracert boru.x10hosting.com and hit enter.

Please paste in the full response in your post.

[mlavadia70]

tracert boru.x10hosting.com

Tracing route to boru.x10hosting.com [69.175.121.66]
over a maximum of 30 hops:

1 3 ms 1 ms 16 ms 192.168.1.1
2 11 ms 10 ms 10 ms 121.97.74.170.BTI.NET.PH [121.97.74.170]
3 12 ms 12 ms 10 ms po7.rcore.dil.bayan.net.ph [202.78.96.221]
4 11 ms 11 ms 11 ms po7.rcore.dil.bayan.net.ph [202.78.96.221]
5 12 ms 12 ms 13 ms 121.96.1.105.bti.net.ph [121.96.1.105]
6 11 ms 11 ms 11 ms 202.78.119.9
7 * * * Request timed out.
8 * * * Request timed out.
9 * * * Request timed out.
10 * * * Request timed out.
11 * * * Request timed out.
12 * * * Request timed out.
13 * * * Request timed out.
14 * * * Request timed out.
15 * * * Request timed out.
16 * * * Request timed out.
17 * * * Request timed out.
18 * * * Request timed out.
19 * * * Request timed out.
20 * * * Request timed out.
21 * * * Request timed out.
22 * * * Request timed out.
23 * * * Request timed out.
24 * * * Request timed out.
25 * * * Request timed out.
26 * * * Request timed out.
27 * * * Request timed out.
28 * * * Request timed out.
29 * * * Request timed out.
30 * * * Request timed out.

Trace complete.

[Anna]

Could you please do two more tracert tests, and paste both results?

One for the IP: 69.175.121.66
and on for the IP: 69.175.121.68

The later does work my end, and is a secondary IP for the server.

[mlavadia70]

tracert 69.175.121.66

Tracing route to boru.x10hosting.com [69.175.121.66]
over a maximum of 30 hops:

1 11 ms 10 ms 10 ms 121.97.74.170.BTI.NET.PH [121.97.74.170]
2 10 ms 11 ms 11 ms po7.rcore.dil.bayan.net.ph [202.78.96.221]
3 11 ms 10 ms 10 ms po7.rcore.dil.bayan.net.ph [202.78.96.221]
4 11 ms 10 ms 10 ms 121.96.1.105.BTI.NET.PH [121.96.1.105]
5 11 ms 10 ms 10 ms 202.78.119.9
6 * * * Request timed out.
7 * * * Request timed out.
8 * * * Request timed out.
9 * * * Request timed out.
10 * * * Request timed out.
11 * * * Request timed out.
12 * * * Request timed out.
13 * * * Request timed out.
14 * * * Request timed out.
15 * * * Request timed out.
16 * * * Request timed out.
17 * * * Request timed out.
18 * * * Request timed out.
19 * * * Request timed out.
20 * * * Request timed out.
21 * * * Request timed out.
22 * * * Request timed out.
23 * * * Request timed out.
24 * * * Request timed out.
25 * * * Request timed out.
26 * * * Request timed out.
27 * * * Request timed out.
28 * * * Request timed out.
29 * * * Request timed out.
30 * * * Request timed out.

Trace complete.

and

tracert 69.175.121.68

Tracing route to boru.x10hosting.com [69.175.121.68]
over a maximum of 30 hops:

1 11 ms 11 ms 10 ms 121.97.74.170.BTI.NET.PH [121.97.74.170]
2 11 ms 10 ms 28 ms po7.rcore.dil.bayan.net.ph [202.78.96.221]
3 12 ms 11 ms 10 ms po7.rcore.dil.bayan.net.ph [202.78.96.221]
4 11 ms 10 ms 11 ms 121.96.1.105.BTI.NET.PH [121.96.1.105]
5 11 ms 10 ms 10 ms 202.78.119.9
6 170 ms 169 ms 170 ms sjo-bb1-link.telia.net [213.248.98.241]
7 192 ms 192 ms 191 ms 208.178.58.177
8 241 ms 239 ms 241 ms te8-1-10M.ar5.CHI1.gblx.net [67.16.136.22]
9 230 ms 233 ms 231 ms xe-2-0-5.ar2.ord1.us.nlayer.net [69.31.111.222]

10 231 ms 232 ms 231 ms ae4-52.cr1.ord1.us.nlayer.net [69.31.111.145]
11 377 ms 390 ms 371 ms ae1-20g.ar1.ord6.us.nlayer.net [69.31.110.250]
12 243 ms 243 ms 242 ms as32475.xe-2-0-4.ar1.ord6.us.nlayer.net [69.31.1
10.202]
13 229 ms 229 ms 228 ms boru.x10hosting.com [69.175.121.68]

Trace complete.

[mlavadia70]

sorry.. I still cant access my site.. is there anyway to access it (or cpanel) thru the secondary IP?

[Anna]

cpanel you should be able to access on the secondary, the site itself is a bit more tricky, as the domain does point to the main IP.

http://69.175.121.68:2082 should let you login to cPanel.