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Thread: Server Down

  1. #1
    gecebe61 is offline x10Hosting Member gecebe61 is an unknown quantity at this point
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    Server Down

    I have a website on your server for my Halo Reach Clan. For about 10 days im not able to reach it. Just wanted to know if i did something wrong or if it is the server ?

    Greetings

    GeCeBe

  2. #2
    Smith6612's Avatar
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    Re: Server Down

    Your server's been online, and your site comes right up when I try to load it. Can you try performing a trace route to your website and posting it up? That should show where the problem, if any may lie.

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  3. #3
    gecebe61 is offline x10Hosting Member gecebe61 is an unknown quantity at this point
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    Re: Server Down

    A few days it was fine, but now im starting to have problems again.
    I did a traceroute when the server is down and i will do one more when i can connect to it again but heres the first tracert

    Server Down-traceroute.png

  4. #4
    Smith6612's Avatar
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    Re: Server Down

    That Trace indicates an issue with a routing cable somewhere. It could be either an issue with Telia or your ISP's routers. A staff member ideally should run a reverse trace route to your IP address to see where the problem might be.

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  5. #5
    Livewire's Avatar
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    Re: Server Down

    Contact your ISP and advise them of the issue; one of our staff uses the same ISP and it's dropping her connection at the exact same node. The problem is that's occurring before the connection can even get into the right datacenter - it's dropping at the last node displayed, which is in your ISP's network


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  6. #6
    descalzo's Avatar
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    Re: Server Down

    What is the next hop? A traceroute to chopin or stoli should tell you that. Perhaps it is not the ISP but who they connect to on the way to Chicago.
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