Can't connect to cpanel and don't have FTP informations

[contact63]

Hi,
Since my account is created i can't connect to my cpanel, i always have an error message page. Also i don't have any FTP information which provide me to be connected to the server. Can you help me please ?
Fanta KA

[carl6969]

Howdy;
Can you tell us what error message you are receiving when attempting to connect to cPanel?

FTP Details

[contact63]

Thank you Carl6969,

The error message when i try to open my cpanel page is :
Error when loading this page.
The deadline of wait is excedeed

(Sorry for the translation, the error message was in french. ^_^ )