I can not connect to boru server

[artur79]

I don't know why I can not connect to boru server. I know it work, and I can see my site via proxy server but directly I see "Firefox can not connect to the server". It is not DNS problem, it's ping test from windows cmd.exe
""
Microsoft Windows XP [Wersja 5.1.2600]
(C) Copyright 1985-2001 Microsoft Corp.

C:\Documents and Settings\Administrator>ping buntownik.x10.bz

Badanie buntownik.x10.bz [69.175.121.66] z u¿yciem 32 bajtów danych:

Up³yn±³ limit czasu ¿±dania.(time out)
Up³yn±³ limit czasu ¿±dania.
Up³yn±³ limit czasu ¿±dania.
Up³yn±³ limit czasu ¿±dania.

Statystyka badania ping dla 69.175.121.66:
Pakiety: Wys³ane = 4, Odebrane = 0, Utracone = 4 (100% straty/lost),
""

I don't know what can be a reason. Using proxy is some way, but not the best for me (site is not big problem but I don't like webmail).
What can I do? Can You help me some way?

[Anna]

We're aware of this, it is affecting some people, including me. All seem to be form various ISPs and countries, so it does look like it would be a node somewhere along the way that fails.

I have contacted our DC to have them assist on checking network connectivity.

[Anna]

Could you please do a tracert and paste the full response? And please let me know what IP you are located at.

you can send me an email to anna[at]x10hosting.com

[artur79]

OK I send mail but probably it not help. There is more then 255 hops (it cant work)
PS here I can write and I don't need to use proxy. You see my IP I think ;)

[Anna]

Yes, I see your IP. However I would not do that if you had replied through the account panel as that would only show the IP of the location of the account panel, hence why I asked for it.

We have a few users with the same problem and are working on getting it sorted. It does however appear to be failing at a point outside of our control sadly.

[artur79]

If it's problem with some on way node who can do something with this? I don't know how it work, where are the trace set. if it is makes sense to ask for help my ISP, can they do something?

[Anna]

It may help contacting your ISP, but it is highly possible that they'll say, not our end, we can't do anything. I am currently stuck with that answer from my ISP :/

[artur79]

The problem disappeared. So now looks like the result of tracert:

Trasa śledzenia do buntownik.x10.bz [69.175.121.66]
przewyższa maksymalną liczbę przeskoków 30

1 <1 ms <1 ms <1 ms 192.168.2.1
2 9 ms 8 ms 7 ms Poznan-bras2.inetia.pl [195.114.190.152]
3 6 ms 6 ms 6 ms 81.210.127.234
4 * 33 ms 32 ms hbg-b1-link.telia.net [195.12.255.169]
5 44 ms 44 ms 44 ms 208.178.58.33
6 135 ms 135 ms 135 ms xe-2-0-5.ar2.ord1.us.nlayer.net [69.31.111.222]
7 132 ms 133 ms 133 ms ae4-52.cr1.ord1.us.nlayer.net [69.31.111.145]
8 * 151 ms 150 ms ae1-20g.ar1.ord6.us.nlayer.net [69.31.110.250]
9 134 ms 134 ms 134 ms as32475.xe-2-0-4.ar1.ord6.us.nlayer.net [69.31.110.202]
10 * * * Upłynął limit czasu żądania.
11 * 143 ms * boru.x10hosting.com [69.175.121.66]
12 144 ms * * boru.x10hosting.com [69.175.121.66]
13 143 ms * * boru.x10hosting.com [69.175.121.66]
14 143 ms 144 ms * boru.x10hosting.com [69.175.121.66]
15 * 143 ms * boru.x10hosting.com [69.175.121.66]
16 * * * Upłynął limit czasu żądania.
17 * 143 ms * boru.x10hosting.com [69.175.121.66]
18 * * 143 ms boru.x10hosting.com [69.175.121.66]

Śledzenie zakończone.

I didnt contact my ISP. It start working yesterday

[Anna]

Yeah, it started working for me as well yesterday.

So guess whatever caused it has been solved.