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Thread: I think I need help from the staff.

  1. #1
    mikesla115595 is offline x10 Sophmore mikesla115595 is an unknown quantity at this point
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    I think I need help from the staff.

    Hi. (aio1155.x10.mx)

    I just received a notice about my account being suspended (high resource usage) which was really easy to unsuspend, and to tell you the truth I have no idea why the resources are being so heavily used.

    I run Joomla, with Kunena, and I have Community module installed, and CB only has a couple of addons, so I just can't figure out what could be causing this to happen.

    Would the CB addon be causing this? If so I'll be very happy to uninstall it along with it's plugins.

    Question: I need someone maybe to look behind the scenes if that's possible to help me figure this out. I'm at a loss here. Could one of the staff take a look, and see what is using my resources?

    I really don't want to lose this account not just because I worked so hard on it, but because it has been helping some people find work.

    Any help will be very appreciated.

  2. #2
    garrettroyce's Avatar
    garrettroyce is offline Generally Helpful Member garrettroyce is a glorious beacon of lightgarrettroyce is a glorious beacon of light
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    Re: I think I need help from the staff.

    I can ask a staff member to try and find out exactly what file caused the HRU suspension, but my guess is you're going to see "index.php" or some other file that isn't technically causing the problem, but is including the problem file. If you still want to go through with this, please reply back. Otherwise, I would disable every plugin and enable them one at a time to try and narrow it down. It may a combination of plugins; it's very hard to tell, unfortunately.
    gjr.gr - coming soon: secrets of OCD coding from a self taught tinkerer

  3. #3
    mikesla115595 is offline x10 Sophmore mikesla115595 is an unknown quantity at this point
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    Re: I think I need help from the staff.

    Quote Originally Posted by garrettroyce View Post
    I can ask a staff member to try and find out exactly what file caused the HRU suspension, but my guess is you're going to see "index.php" or some other file that isn't technically causing the problem, but is including the problem file. If you still want to go through with this, please reply back. Otherwise, I would disable every plugin and enable them one at a time to try and narrow it down. It may a combination of plugins; it's very hard to tell, unfortunately.
    Hi garrettroyce.

    I can use the help if it's not too much of a problem. I guess I could disable the community builder, with it's plugins I guess to see if this fixes it or not. I'll get back to you on it, and see.

    I just want to thank you garrettroyce.

    I'll be back....(hopefully not)

  4. #4
    garrettroyce's Avatar
    garrettroyce is offline Generally Helpful Member garrettroyce is a glorious beacon of lightgarrettroyce is a glorious beacon of light
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    Re: I think I need help from the staff.

    No worries. I will request some staff assistance. Hopefully it will at least give you a hint where your problem lies.
    gjr.gr - coming soon: secrets of OCD coding from a self taught tinkerer

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