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Thread: Account Suspension due to Inactivity - Unable to Un-Suspend

  1. #1
    daneeloliwav is offline x10Hosting Member daneeloliwav is an unknown quantity at this point
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    Lightbulb Account Suspension due to Inactivity - Unable to Un-Suspend

    Dear Staff,

    as per object I've received the Suspension Warning for Inactivity ( my fault, really sorry about misisng the point! ) but for some reason the suspension didn't show up in my
    Account Management Panel and Free Hosting is still reporting a green light.

    Could you please un-suspend me? Below my account details.

    Thank you in advance for your precious help.

    account id WFP06117001

  2. #2
    Gouri's Avatar
    Gouri is offline Community Paragon Gouri has a brilliant futureGouri has a brilliant futureGouri has a brilliant future
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    Re: Account Suspension due to Inactivity - Unable to Un-Suspend

    Quote Originally Posted by finedistella14 View Post
    Dear Staff,

    as per object I've received the Suspension Warning for Inactivity ( my fault, really sorry about misisng the point! ) but for some reason the suspension didn't show up in my
    Account Management Panel and Free Hosting is still reporting a green light.

    Could you please un-suspend me? Below my account details.

    Thank you in advance for your precious help.

    account id WFP06117001
    Your account is not suspended at the moment. Check and post back.
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  3. #3
    daneeloliwav is offline x10Hosting Member daneeloliwav is an unknown quantity at this point
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    Exclamation Re: Account Suspension due to Inactivity - Unable to Un-Suspend

    Thankyou for your answer.
    Well, I've received this email saying that my account will be suspended
    Important Information

    x10Hosting has an inactivity policy that will soon affect your hosting account chetter. We require all users to access our forums and login at least once per month. At this time, your x10Hosting forum account finedistella14 has been inactive[.....]
    And today I can't access my site and C-Panel reports a strange error on most task.

    ---------- Post added at 09:11 AM ---------- Previous post was at 08:57 AM ----------

    CPanel reports this error:
    [a fatal error or timeout occurred while processing this directive]
    in almost every section. Also, FTP Root Account disappeared and I have no way to access files on my domain to make a backup copy.

    FTP Access with last used configuration reports a " Fatal Error! Password Incorrect".

    While PHPBB installation on my domain report the generic error " Could Not Get Style Data " altough I can see all files ( thanks to Legacy File Manager ) are present.

    I hope this details might be usefull...thank you for your precious time.

    ---------- Post added at 09:53 AM ---------- Previous post was at 09:11 AM ----------

    CPanel Detailed Error:

    Code:
    main::cpanel_parseblock('<table width="100%" id="stats_extended" class="truncate-table" c...') called at cpanel line 3842
        main::cpanel_parse('GLOB(0x6388950)') called at cpanel line 2157
        main::doinclude('/usr/local/cpanel/base/frontend/x3/branding//extended_statsbar.h...', 0, 1) called at /usr/local/cpanel/Cpanel/Branding.pm line 48
        Cpanel::Branding::Branding_include('extended_statsbar.html') called at (eval 78) line 1
        eval 'Cpanel::Branding::Branding_include(@{$argref});' called at cpanel line 949
        main::real_exectag('<?cp StatsBar::stat(^J[tr class="row-%"]^J    [td class="stats_lef...') called at cpanel line 4015
        main::dotag_finished_headers('<?cp StatsBar::stat(^J[tr class="row-%"]^J    [td class="stats_lef...', 0) called at cpanel line 3867
        main::cpanel_parseblock('<!DOCTYPE html PUBLIC "-//W3C//DTD XHTML 1.0 Transitional//EN" "...') called at cpanel line 3842
        main::cpanel_parse('GLOB(0x5f62b50)') called at cpanel line 2157
        main::doinclude('/usr/local/cpanel/base/frontend/x3/branding//index.html', 0, 1) called at /usr/local/cpanel/Cpanel/Branding.pm line 48
        Cpanel::Branding::Branding_include('index.html') called at (eval 5) line 1
        eval 'Cpanel::Branding::Branding_include(@{$argref});' called at cpanel line 949
        main::real_exectag('<?cp StatsBar::stat(^J[tr class="row-%"]^J    [td class="stats_lef...') called at cpanel line 4015
        main::dotag_finished_headers('<?cp StatsBar::stat(^J[tr class="row-%"]^J    [td class="stats_lef...', 0) called at cpanel line 3898
        main::cpanel_parseblock('<cpanel Branding="include(index.html)">^J') called at cpanel line 3842
        main::cpanel_parse('GLOB(0x5dbb7d0)') called at cpanel line 5335
        main::run_standard_mode() called at cpanel line 387
    As far as i can see many other users seems to have same problems, or related somehow with this malfunctioning.

    ---------- Post added at 10:19 AM ---------- Previous post was at 09:53 AM ----------

    After searching the DOCs of phpBB regarding the general error given, I've found what it seems to be the problem:

    all files on the domain are automatically classified as Read-only file system.

    This prevents ANY installation to run correctly [ Joomla, phpBB, VBulletin, etc. ] ( infact you can note more than 20 other posts regarding same problems ) since the all need at least one folder with CHMOD 777.

    Also, I've regained access to my FTP but when i try to manullay set permissions here it comes the error:
    550 CHMOD 777 *filename*: Read-only file system!

    Please investigate the source of this problem ( maybe a mis-configuration during file transfers to the new server? ) and fix it.

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