addon domain *still* failing

[lists2001-general63]

This thread got closed on the forum and I've not heard from anyone from x10 support (garrettroyce is listed as a "helpful member").

Little help.


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ticket id EMJ-830368 status Open department \ type General ticket priority Low
original date April 4 at 1:30 am
brief addon domain failing
description

hi x10! i am currently unable to add a new addon domain. i had 2 addon domains (linuxdojo.com and norcalsolutions.com) and deleted norcalsolutions.com because that was just one of my domains that i "test" things with, and now i wanted to "addon" a "real" domain. i first tried dumbox.com and it failed. next i tried aquinascafe.org and it also failed. both failed with this same error message:

Error from park wrapper: Using nameservers with the following IPs: 216.69.185.21,208.109.255.21

thanks for the hand.

Original Forum Thread: http://x10hosting.com/forums/showthread.php?t=152289

lists2001-general63
April 4 at 9:23 pm

bump

lists2001-general63
April 4 at 11:26 pm

I got his reply on the forum, but the thread got closed, so I can't reply there.

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garrettroyce

Generally Helpful Member

Join Date
Apr 2008
Location
IL, USA
Posts
3,456
Credits
16,601
Re: addon domain failing
The first problem is that your nameservers are incorrect. You must go to your domain registrar and have the nameservers set to ns1.x10hosting.com and ns2.x10hosting.com. The second problem I am requesting a staff member look into for you.
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I know dns servers for these domains must be updated with the registrar, but a) that shouldn't be causing the "addon" process to fail at x10, and b) I was planning to change that as soon as the "addon" process at x10 did complete successfully. So, for now, I am leaving them as is.

[MaestroFX1]

Please read:
Starka Server Migration Information Thread

Please post your problem after successful/official completion of migration.

Thanks for cooperation !

[lists2001-general63]

Okay Maestro, thanks.