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Thread: Tickets and Open Actions

  1. #1
    jodoloy is offline x10Hosting Member jodoloy is an unknown quantity at this point
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    Tickets and Open Actions

    I have had a domain change request pending for two days. It was escalated to a support ticket. It has been two days and still no response.

  2. #2
    garrettroyce's Avatar
    garrettroyce is offline Generally Helpful Member garrettroyce is a glorious beacon of lightgarrettroyce is a glorious beacon of light
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    Re: Tickets and Open Actions

    The only thing I could do is ask the staff why things are taking so long. There's no guarantee I'll get an answer and the answer could be anything from a ticket backlog to some severe problem with your account that requires a lot of work to fix. I would need the id number of the ticket to do this.
    gjr.gr - coming soon: secrets of OCD coding from a self taught tinkerer

  3. #3
    jodoloy is offline x10Hosting Member jodoloy is an unknown quantity at this point
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    Re: Tickets and Open Actions

    Ticket ID: LWF-771388

    I also have an account unsuspension that has pending for a while. I think there must be some issue with my requests processing.

  4. #4
    carl6969's Avatar
    carl6969 is offline Community Support Team carl6969 has a brilliant futurecarl6969 has a brilliant futurecarl6969 has a brilliant future
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    Re: Tickets and Open Actions

    Well, I can solve that suspension problem for you.
    Unsuspended now.


  5. #5
    jodoloy is offline x10Hosting Member jodoloy is an unknown quantity at this point
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    Re: Tickets and Open Actions

    My account was suspended again, when all I was doing was FTP. Will upgrading to Prime improve fix this?

  6. #6
    Skizzerz's Avatar
    Skizzerz is offline Contributors Skizzerz will become famous soon enough
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    Re: Tickets and Open Actions

    It will help, prime doubles the resources that you can use. Although, bad scripts that trip HRU suspensions on normal free hosting accounts will still likely trip them on prime.

    I've unsuspended you.

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