Getting suspended

[travis92]

Why are we getting suspended and still on FREE account status? We have paid for TWO Years of hosting! Please fix this!

[Skizzerz]

If you paid for a premium account, you need to open a support ticket at https://clients.x10hosting.com to have your free account transferred over to the premium server.

In the meantime, I have unsuspended your account so that people will still be able to access your site.

[travis92]

I Paid Two freaking weeks ago. You guys took the money and RAN!

[Skizzerz]

Our premium and free hosting systems are two entirely different entities. You should be able to view the details of your premium account at the client portal https://clients.x10hosting.com

From there, you will be able to see what premium services you have, as well as a link to the premium support section. If you wish to have your free hosting site transferred over to the premium server, you will need to open a support ticket there and request the transfer. The free hosting support team cannot assist you in this transfer, as we do not have access to the premium servers.

[travis92]

How do I login to https://clients.x10hosting.com/index.php

My email and password doesn't work and when I go to forgot password and enter my email it states email not found...

[Anna]

If you tell me a few details of the premium account I'll see if I can dig it up.

What domain did you sign for?
Under what name did you sign up (first and last)?

If you don't want to put it public, you can email me at anna[at]x10hosting.com

[travis92]

I am sorry for the Confusion. My name is Travis Longley, Tyler Best is the person I created the website for, I am his webmaster you could say. He does not know much about computers, but he wanted to pay for hosting, so he took it upon himself to pay for the unlimited hosting. When he came to me, he already had the domain myscoutday.com from go daddy. I just redirected it to the website. If the hosting comes with a domain the register us for myscoutday.org and I will point the godaddy one to that, if not just keep the free one.

My email I put under the contacts section of the clients.x10hosting.com site under his account, the email myscoutday@yahoo.com.

I hope that everything can be resolved, and that it is fine that I am working on this and not him. Thanks. Travis Longley

[Anna]

Not a problem at all that you will be working on his account, we have a few set up that way.

I see you find your way into clients area, I may have caused confusion for you though, since you said you couldn't get in and lost password didn't work for you, I did reset it and send out an email with that information.

Migration process has been started.

[travis92]

Thanks, I replied under his account in the clients area. I didn't realize that he used his email for that part when he signed up. I reset it back to his password. I used my email for the account on just x10hosting.com when I signed him up for the free hosting, so confusing for you guys to have lots of different logins. I also just found out how to add myself as a "contact" with full access in the client area under his account, which is what I did, and will now use mine to reply to tickets, etc.

Thanks For helping us out! I have been a free client here before but left due to a free server being down for two weeks, when you guys were migrating before the website changed looks. I recommended this site for him when he came to me asking because I knew you guys were nice to me before. Thanks Again!