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Thread: Deleted root folder! I need help!

  1. #1
    tmwdsi1415 is offline x10Hosting Member tmwdsi1415 is an unknown quantity at this point
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    Exclamation Deleted root folder! I need help!

    I deleted everything in the root folder (via FTP), it was stupid of me, I know, I don't need to be lectured on it. But I still need help. The reason I deleted everything, is because when I was using a different domain provider, if you deleted everything in the root folder, the required folders and files would automatically regenerate. Are the default folders/files archived somewhere so I can reinstall them? Thanks for the help.

  2. #2
    stpvoice's Avatar
    stpvoice is offline Community Support Rep stpvoice has a brilliant futurestpvoice has a brilliant futurestpvoice has a brilliant future
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    Re: Deleted root folder! I need help!

    Hello,

    I've seen this before, and believe that if you've deleted everything in the root your account will need to be deleted and re-made. Unfortunately, there is no "Reset" button. I'll escalate this ticket if you wish to proceed like that, as I don't have immediate termination privileges. We don't expect you to wait the 14 days for deletion requests.


  3. #3
    tmwdsi1415 is offline x10Hosting Member tmwdsi1415 is an unknown quantity at this point
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    Re: Deleted root folder! I need help!

    Quote Originally Posted by stpvoice View Post
    Hello,

    I've seen this before, and believe that if you've deleted everything in the root your account will need to be deleted and re-made. Unfortunately, there is no "Reset" button. I'll escalate this ticket if you wish to proceed like that, as I don't have immediate termination privileges. We don't expect you to wait the 14 days for deletion requests.
    Thank you.

  4. #4
    stpvoice's Avatar
    stpvoice is offline Community Support Rep stpvoice has a brilliant futurestpvoice has a brilliant futurestpvoice has a brilliant future
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    Re: Deleted root folder! I need help!

    Okay; escalated.


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