Can't FTP to the server

[froyal21]

We are having problems connecting to the server to ftp our files. The problem started after we were suspended. We are using Fetch and Cyberduck to ftp.

[stpvoice]

Hello,

This doesn't appear to be a server side issue. Just to confirm, are you using:
Host: chopin.x10hosting.com
User: your cPanel username
Pass: your cPanel password
Port: 21