My website has hacked

[cedescargas92]

was just the image uploader SMF forum that I had was the profile picture

[callumacrae]

[19:31] +cedescar: and as I do to recover my files, it was not me who uploaded the shell, I hacked<
[19:32] +callumacrae: How was it hacked?
[19:32] +callumacrae: We haven't had any reports of accounts being hacked
[19:33] +cedescar: I have an image upload unprotected and there rose shell
[19:33] +cedescar: with the image upload
[19:33] +cedescar: has been upload the shell

[19:46] cedescar: hello
[19:46] callumacrae: Hi.
[19:46] cedescar: Can you help please?
[19:47] callumacrae: Yes
[19:47] callumacrae: Here: Give up. You won't be unsuspended or provided with backups.
[19:47] callumacrae: There, that's as helpful as I can be
[19:48] cedescar: but then as I retrieve my files and my database?
[19:49] callumacrae: No
[19:49] cedescar: as I do then?
[19:52] cedescar: as I do then?
[19:53] callumacrae: You can't get your files back; you broke the ToS
[19:54] cedescar: but that goes against the rules, the files are mine, in addition, it was not my fault you've been hacked
[19:57] callumacrae: You were hosting an image hosting script; correct?
[19:58] cedescar: was just the image uploader SMF forum that I had was the profile picture
[19:58] callumacrae: Post a support ticket and I'll escalate it so someone can check
[19:59] cedescar: ok thanks
[20:00] cedescar: My website has hacked

Aaaand escalating