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Thread: Unsuspend request fail

  1. #1
    kcngkc is offline x10Hosting Member kcngkc is an unknown quantity at this point
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    Unsuspend request fail

    Pls help to unsuspend my account kcgce.
    I have submitted unsuspend request 2 hours ago, but stil in suspend status.

    KC

  2. #2
    masshuu's Avatar
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    Re: Unsuspend request fail

    I have unsuspended you.
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  3. #3
    kcngkc is offline x10Hosting Member kcngkc is an unknown quantity at this point
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    Re: Unsuspend request fail

    still in suspend status

    Hosting Unsuspension submitted May 7 at 4:13 am
    WQwAkeAve8gc
    action status
    Process wait information
    Unsuspension of your hosting account.
    Home is where the heart is
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  4. #4
    carl6969's Avatar
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    Re: Unsuspend request fail

    Howdy;
    I have unsuspended your account again.
    It appears that you may be having some issues with High Resource Usage .


  5. #5
    kcngkc is offline x10Hosting Member kcngkc is an unknown quantity at this point
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    Re: Unsuspend request fail

    Sorry I still not able to access my website.
    I noticed the account in unsuspended status but the website kcgce.com still redirect to suspend page.
    I login cPanel it show my domain kcgce.com still redirect to unsuspend page permanently. I can't remove the redirection by myself.

    pls help
    Home is where the heart is
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  6. #6
    MaestroFX1's Avatar
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    Re: Unsuspend request fail

    Hello!
    Please note that your hosting server is currently under migration.
    Un-suspension requests(even by staff members) aren't working for your hosting server.

    We regret the inconvenience.

  7. #7
    kcngkc is offline x10Hosting Member kcngkc is an unknown quantity at this point
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    Re: Unsuspend request fail

    Guys,

    Thanks for your prompt support.
    However I don't think this is related to stoli server upgrade.
    I can still login to mysql database for wordpress. but the webpage keep redirect to suspend page.

    I have login Cpanel and look into /home/kcgce/public_html/.htaccess content which set to
    RedirectMatch .* /cgi-sys/suspendedpage.cgi

    This is not my original setting. please help to restore it back to /home/kcgce/public_html/.htaccess.suspend

    I have tried to update by filemanager but fail.

    Appreciate your help again. Thank you
    Home is where the heart is
    http://www.kcgce.com
    Homestic is where the service is
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  8. #8
    stpvoice's Avatar
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    Re: Unsuspend request fail

    Quote Originally Posted by kcngkc View Post
    Guys,

    Thanks for your prompt support.
    However I don't think this is related to stoli server upgrade.
    I can still login to mysql database for wordpress. but the webpage keep redirect to suspend page.

    I have login Cpanel and look into /home/kcgce/public_html/.htaccess content which set to
    RedirectMatch .* /cgi-sys/suspendedpage.cgi

    This is not my original setting. please help to restore it back to /home/kcgce/public_html/.htaccess.suspend

    I have tried to update by filemanager but fail.

    Appreciate your help again. Thank you
    Hello,

    Are you able to edit the file via cPanel file manager?
    You could try using FTP. The escalation system isn't working at the moment, or I'd escalate it to let an admin deal with it.


  9. #9
    kcngkc is offline x10Hosting Member kcngkc is an unknown quantity at this point
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    Re: Unsuspend request fail

    Quote Originally Posted by stpvoice View Post
    Hello,

    Are you able to edit the file via cPanel file manager?
    You could try using FTP. The escalation system isn't working at the moment, or I'd escalate it to let an admin deal with it.
    no. The moment I save it, the file reset back to the forwarding address.
    I'll try FTP. But I doubt it will work.
    Home is where the heart is
    http://www.kcgce.com
    Homestic is where the service is
    http://www.homestic.com

  10. #10
    stpvoice's Avatar
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    Re: Unsuspend request fail

    Hello,

    I've fixed the issue. I suspended then unsuspended you again, and it seems to have gone back to normal. If you receive an email referring to a suspension, don't panic.

    Thanks.


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