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Thread: problem

  1. #1
    tutorial-academy99 is offline x10Hosting Member tutorial-academy99 is an unknown quantity at this point
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    problem

    hello

    when trying to install wordpress I have this message ??
    The INFO.XML file could not be found! Please report this to the server administrator.
    can you help me
    thank you very much
    Cordially

    miguel
    Last edited by tutorial-academy99; 05-10-2011 at 12:17 AM.

  2. #2
    Skizzerz's Avatar
    Skizzerz is offline Contributors Skizzerz will become famous soon enough
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    Re: problem

    It looks like Wordpress is missing some files, try re-uploading it.

    EDIT: I just got word that this error is from trying to use Softaculous/Fantastico. I recommend you download Wordpress from the official wordpress set www.wordpress.org and install it manually via that method.
    Last edited by Skizzerz; 05-10-2011 at 02:32 AM.

  3. #3
    tutorial-academy99 is offline x10Hosting Member tutorial-academy99 is an unknown quantity at this point
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    Re: problem

    Quote Originally Posted by Skizzerz View Post
    It looks like Wordpress is missing some files, try re-uploading it.

    EDIT: I just got word that this error is from trying to use Softaculous/Fantastico. I recommend you download Wordpress from the official wordpress set www.wordpress.org and install it manually via that method.
    Another problem with manual installation

    Internal Server Error

    The server encountered an internal error or misconfiguration and was unable to complete your request.

    Please contact the server administrator, no-reply@x10hosting.com and inform them of the time the error occurred, and anything you might have done that may have caused the error.

    More information about this error may be available in the server error log.

    Additionally, a 404 Not Found error was encountered while trying to use an ErrorDocument to handle the request.

  4. #4
    Livewire's Avatar
    Livewire is offline Abuse Compliance Officer Livewire is a glorious beacon of lightLivewire is a glorious beacon of light
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    Re: problem

    Fix your permissions on your wordpress install; they're all 777. Files should be 644, folders 755 - that will fix the problem.


    TOS breakers will be suspended regardless of race, creed, national origin, hair color, or favorite food. Thanks for your understanding!

  5. #5
    tutorial-academy99 is offline x10Hosting Member tutorial-academy99 is an unknown quantity at this point
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    Re: problem

    Quote Originally Posted by Livewire View Post
    Fix your permissions on your wordpress install; they're all 777. Files should be 644, folders 755 - that will fix the problem.
    always the same problem ??

  6. #6
    Livewire's Avatar
    Livewire is offline Abuse Compliance Officer Livewire is a glorious beacon of lightLivewire is a glorious beacon of light
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    Re: problem

    I checked the permissions on SSH before posting it; that's the most common cause of the 500 internal server error. When it attempts to run a php file with the permission set 777, it denies it because this is a security nightmare - it makes code injection much more accessible, and as such it's blocked.

    Setting the folders to 644 and the files to 755 will at least fix that particular cause; there's others that can cause a 500 ISE, but once permissions are fixed, if it's still throwing the error, then it's a different cause and we can locate that one too.


    TOS breakers will be suspended regardless of race, creed, national origin, hair color, or favorite food. Thanks for your understanding!

  7. #7
    tutorial-academy99 is offline x10Hosting Member tutorial-academy99 is an unknown quantity at this point
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    Re: problem

    Quote Originally Posted by Livewire View Post
    I checked the permissions on SSH before posting it; that's the most common cause of the 500 internal server error. When it attempts to run a php file with the permission set 777, it denies it because this is a security nightmare - it makes code injection much more accessible, and as such it's blocked.

    Setting the folders to 644 and the files to 755 will at least fix that particular cause; there's others that can cause a 500 ISE, but once permissions are fixed, if it's still throwing the error, then it's a different cause and we can locate that one too.


    always the same problem but thank you for all that information

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