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Thread: Website Down and All Files Disapeared or Unavailable via Cpanel File Manager

  1. #1
    soupcantheatre296 is offline x10Hosting Member soupcantheatre296 is an unknown quantity at this point
    Join Date
    Jan 2011
    Posts
    7

    Website Down and All Files Disapeared or Unavailable via Cpanel File Manager

    Hello! My cpanel username is jhaigh and my domain is maratsade.x10.mx.

    My website, and all my files seem to have disapeared. Even the basic directories (like public, ftp, etc) do not display. I\'ve taken a screencap of my cpanel file manager window so you can see what I mean. The screencap is here: http://dl.dropbox.com/u/28111650/cpanel%20file%20manager%20screen.jpg
    As you can see the only message I get is \"data error\".

    I get the feeling that the files (or at least most of them) are still there: if you navigate to maratsade.x10.mx in a browser, you can still access some of the files. The cgi-bin folder is visible and accessible (but empty which may be normal - I don\'t know). A folder called \"other website files\" (which contains some graphics for the wordpress site I\'m building) is visible and accessible and seems to contain all the files it should, and the wordpress folder is visible, however if you click on the wordpress folder (which should actually display the site I\'ve been building), you get a \"Error establishing a database connection\" message. If I go to my wordpress admin login page I get a message that says \"One or more database tables are unavailable. The database may need to be repaired\".

    I\'m on the STOLI server. I realize you have been migrating the STOLI server, but this problem started at around midnight last night (Eastern Standard Time) and given that it is now 9:30 am, that seems like seems like longer downtime than normal. That and I have been following the STOLI updates thread on your forum and as of 11pm last night one of your admins named Corey said \"Everything has been migrated over to the new server. We have to run updates and fix some things but sites should be online.\" which makes me wonder if this is a seperate issue from the migration, or if it is related to the migration, one I need to draw your attention to.

    Please let me know if you need any more information, or if you have any suggestion as to how I can fix this myself. Thank you very much!

  2. #2
    soupcantheatre296 is offline x10Hosting Member soupcantheatre296 is an unknown quantity at this point
    Join Date
    Jan 2011
    Posts
    7

    Re: Website Down and All Files Disapeared or Unavailable via Cpanel File Manager

    I can now access my cpanel and my files have returned but I am now experiencing a database error. I will open a separate ticket for that issue.

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