Can't Change CPanel Password

[darkX3536]

Hi, I tried using the Reset Password link here, which gave me a link in my email. Tried using that to change my password for CPanel but there is no indication at all whether my password is changed.

What should I do next?

Thanks!

[stpvoice]

Hello,

There doesn't appear to be a hosting account linked to the forum account you're posting from. What was your cPanel username so I can check for it in the system?

Thanks.

[darkX3536]

Problem is, I forgot the CPanel username and was trying to get in via my forum details... Tried starting a new hosting account with my forum details but that did not work out too...

[stpvoice]

Hello,

Why didn't the new account work? It's highly likely any old account(s) were terminated due to inactivity. You should be able to sign up again by going to the account panel at https://x10hosting.com/control/login.php then login with your forum account's email/password, click hosting in the header bar, then follow the links to sign up again.

[darkX3536]

Hello,

Why didn't the new account work? It's highly likely any old account(s) were terminated due to inactivity. You should be able to sign up again by going to the account panel at https://x10hosting.com/control/login.php then login with your forum account's email/password, click hosting in the header bar, then follow the links to sign up again.

Nope, it's a no go. Kept getting the "Invalid email address or password supplied." message.

[stpvoice]

Hello,

Did you try different email addresses/passwords?

[darkX3536]

Err... I have only one email address related to x10hosting; not sure how I can go about doing that unless you need me to open a new one...

[stpvoice]

It may be a good idea to sign up for a new email account and try with that.

[darkX3536]

It may be a good idea to sign up for a new email account and try with that.

Hmm... If that works, I will most probably bid this account farewell... =X

EDIT: Ok, I have opened a new email account and used that to get myself a hosting account successfully. Only gripe about that is how it assigns me a forum nick, but I guess that will be another problem for another day...

So, I will like to know why new accounts will work while this account would'nt...

[darkX3536]

And I can't post here with my new account... =/