Can NOT login to x10 Forum

my forum account is a paid \"Prime Member\" and yet....

I have a open ticket in Account Management Panel with no reply since 05/12
about this error

try to log in to x10 forum https://x10hosting.com/control/
use copy/paste to input password

receive
You have entered an invalid username or password. Please enter the correct details and try again.
try to change password via Email link and/or Account Management Panel
with Email domain or username
use copy/paste to input password

receive
Your password change request has been processed. The changes that occurred to your services are listed below:
Your client account password was updated successfully.
Your forum account, bdistler, had its password updated successfully.
Your hosting account bdistler has a password update processing. View.
NOTE: ==> Your forum account, bdistler, had its password updated successfully. <==

also receive Email
Hey there!
Your x10Hosting client account password has just been successfully changed through our account panel.
You can access the client account panel using the following URL: http://x10hosting.com/control
NOTE: ==> Your x10Hosting client account password has just been successfully changed through our account panel

try to log in to x10 forum https://x10hosting.com/control/
with Email domain or username
use copy/paste to input password

receive
You have entered an invalid username or password. Please enter the correct details and try again.
have use http://x10hosting.com/forums/login.php?do=lostpw
and receive same type errors

I can read this tread but I can not reply or update (edit) it

this has been every day since before 5/12