can't login to cpanel or reset password?

[hyeclass]

my domain name is hyeclass.exofire.net
but i'm unable to login to my cpanel

I tried resetting my password but never got the email :s

what can I do?

[stpvoice]

Hello,

Please try following the instructions here: http://x10hosting.com/wiki/How_to_Ch...Panel_Password

Thanks.

[hyeclass]

I have the same problem there :s that's where I tried resetting my password but never got the email

[stpvoice]

So can you login to the Account Management Panel at https://x10hosting.com/control/login.php ?

Thanks.

[hyeclass]

nope and i'm pretty sure I haven't forgotten my password because I can still login to the ftp

[stpvoice]

Are you using your email address as username?

[hyeclass]

I tried both ways, with my username and with my email adress.

[stpvoice]

You should be using email address. Just to confirm, the address we have on file for you is: [email removed]
I'll edit it from my post once you've seen it.

[hyeclass]

i was using my other email adress sorry the other one is bugz.inc@.... but when I tried resetting my password it didn't say "email adress not in database..." so I tought I was using the right one

---------- Post added at 10:34 AM ---------- Previous post was at 10:31 AM ----------

thank you for you help

[stpvoice]

Issue resolved; closed.