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Thread: No Access to account

  1. #1
    djs0524's Avatar
    djs0524 is offline x10Hosting Member djs0524 is an unknown quantity at this point
    Join Date
    Apr 2010
    Location
    Michigan
    Posts
    3

    No Access to account

    My test site is gone and I can no longer access the Cpanel. I can access my account info which indicates active as follows:
    Client Account Information
    account id - TMA13704429
    support requests - No Open Requests
    email history - 8 Notifications Sent

    When I try to send a support ticket I received the following:
    Create New Support RequestUsing the below form you may create a support request to receive help from our staff.
    Support is currently closed for the server your hosting account is on (). Please visit our forums and read the news.

    Can you please advise me as to what happened?
    Thanks and regards,

  2. #2
    calistoy's Avatar
    calistoy is offline Free Support Volunteer calistoy is just really nice
    Join Date
    Aug 2008
    Location
    USA
    Posts
    5,598

    Re: No Access to account

    Your forum account doesn't have a hosting account attached to it. What was your cPanel username?

  3. #3
    djs0524's Avatar
    djs0524 is offline x10Hosting Member djs0524 is an unknown quantity at this point
    Join Date
    Apr 2010
    Location
    Michigan
    Posts
    3

    Re: No Access to account

    My cPanel user name is djs0524

  4. #4
    stpvoice's Avatar
    stpvoice is offline Community Support Rep stpvoice has a brilliant futurestpvoice has a brilliant futurestpvoice has a brilliant future
    Join Date
    Dec 2008
    Location
    United Kingdom
    Posts
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    Re: No Access to account

    That hosting account was terminated on 04/04/2011 for being suspended 34.55 days. Unfortunately I can't see a suspension reason, but it was likely suspended for inactivity and subsequently terminated.
    Feel free to sign up for a new account by logging in at (https://x10hosting.com/control/login.php) then go to "hosting" in the header bar, and follow the links to add a new hosting account.

    Thanks.
    Last edited by stpvoice; 05-30-2011 at 07:15 PM.


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