Closed Thread
Results 1 to 6 of 6

Thread: Suspension of accounts for no reason

  1. #1
    daniel.footman81 is offline x10Hosting Member daniel.footman81 is an unknown quantity at this point
    Join Date
    Apr 2011
    Posts
    11

    Suspension of accounts for no reason

    Hi x10hosting,

    www.vine-branches.x10.mx

    I have having great service from you. Since of last week onwards I have been getting suspension of my accounts for no reason on a every 2 minute basis. I am in the process of building a light weight drupal website. I have no users on my website yet. But still I am getting suspended even though I do not use heavy resource tools. Please verify.

    Thanks
    Daniel

  2. #2
    stpvoice's Avatar
    stpvoice is offline Community Support Rep stpvoice has a brilliant futurestpvoice has a brilliant futurestpvoice has a brilliant future
    Join Date
    Dec 2008
    Location
    United Kingdom
    Posts
    5,939

    Re: Suspension of accounts for no reason

    Hello,

    The High Resource Usage monitor is fully automated. It is triggered if you exceed any one of the limits outlined here: http://x10hosting.com/wiki/HRU
    Disable any plugins you may have including caching, and re-enable them one by one with a large enough interval between each to judge which is causing the issue.
    If you continue to experience problems, I'd suggest an upgrade to Prime, Illuminated or Premium where the resource limits are considerably higher.

    Thanks.


  3. #3
    daniel.footman81 is offline x10Hosting Member daniel.footman81 is an unknown quantity at this point
    Join Date
    Apr 2011
    Posts
    11

    Re: Suspension of accounts for no reason

    Hello stpvoice,

    Thanks for the advice. I was thinking caching will reduce load on x10's server, anyway I'll disable unneccesary plugins.

    Also, Im unable to unsuspend my website. I have clicked the unsuspend button in my account panel and its been more than a full day. My unsuspend action has not been processed yet. Is there anyway you could unsuspend my account ?

    Thanks again
    www.vine-branches.x10.mx

    Daniel

  4. #4
    Livewire's Avatar
    Livewire is online now Abuse Compliance Officer Livewire is a glorious beacon of lightLivewire is a glorious beacon of light
    Join Date
    Jun 2005
    Location
    Behind a keyboard.
    Posts
    8,995

    Re: Suspension of accounts for no reason

    Cleared from here; caching's probably one of the bigger causes of it. Bear with me for about 5 minutes; I'm gunna hit the logs and see if I can identify any one particular cause to try and make life a bit easier


    TOS breakers will be suspended regardless of race, creed, national origin, hair color, or favorite food. Thanks for your understanding!

  5. #5
    Livewire's Avatar
    Livewire is online now Abuse Compliance Officer Livewire is a glorious beacon of lightLivewire is a glorious beacon of light
    Join Date
    Jun 2005
    Location
    Behind a keyboard.
    Posts
    8,995

    Re: Suspension of accounts for no reason

    Near as I can tell from the list, it might be the caching plugins; I see a handful of different filenames in the logs during the big spikes, which were 50%+ of the total CPU available for over 30 seconds, including at least 1 spike to 99%. That's almost definitely caching, or something similar that's doing a lot of generating at once (sitemap plugin maybe?)


    TOS breakers will be suspended regardless of race, creed, national origin, hair color, or favorite food. Thanks for your understanding!

  6. #6
    daniel.footman81 is offline x10Hosting Member daniel.footman81 is an unknown quantity at this point
    Join Date
    Apr 2011
    Posts
    11

    Talking Re: Suspension of accounts for no reason

    Hi Livewwire,

    Thanks for your reply,

    My website is up and working. I have disabled the CCK, Views and Image cache modules and now the website works faster. MY bad :P...

    Thanks again
    Daniel

Closed Thread

Similar Threads

  1. Suspension Reason
    By ppmyrashk40 in forum Free Hosting
    Replies: 2
    Last Post: 01-04-2011, 09:58 AM
  2. no reason for suspension?
    By gummybear8984 in forum Free Hosting
    Replies: 1
    Last Post: 10-30-2010, 02:41 PM

Posting Permissions

  • You may not post new threads
  • You may not post replies
  • You may not post attachments
  • You may not edit your posts
x10hosting free hosting for the masses
dedicated servers