website not working

[baltazarjavier94]

when I go to my site I receive this message:

Forbidden

You don\'t have permission to access / on this server.

Additionally, a 403 Forbidden error was encountered while trying to use an ErrorDocument to handle the request.

I have no idea how to fix it.

thank you

[stpvoice]

Hello,

Please post the contents of the htaccess file you have in the public_html directory. If using cPanel file manager you'll need to enable the viewing of dotfiles. Also, check that folders below public_html have their permissions set to 755 and files to 644.

Thanks.

[baltazarjavier94]

I have no idea what this all means - is it possible to reset my directories? I went into the cPanel and check the permission and they seem good. I don't know how to give access to dotfiles I read another forum and it said something about as soon as you click on the cpanel a window should pop open - for me nothing pops open. The public-html folder is empty...

so another words I have no idea what I am doing and how I can fix the problem...

I hope you can help.

[vv.bbcc19]

I read another forum and it said something about as soon as you click on the cpanel a window should pop open - for me nothing pops open

In cpanel at the bottom click the "Reset All Interface Settings"
Then you will get the cpanel to the starting stage where you will see such a popup

[baltazarjavier94]

I activated dot files and checked that the files and folders have the permission mentioned - The website still not working - It still gives me the Forbidden page...

[stpvoice]

Hello,

As I said before:

Please post the contents of the htaccess file you have in the public_html directory. If using cPanel file manager you'll need to enable the viewing of dotfiles.

Thanks.

[baltazarjavier94]

Hi

.htaccess
empty

that is what the file htaccess in the public_html folder says.

thanks

[stpvoice]

Hello,

Please take 2 screenshots of the cPanel file manager. One at the root directory, and one in public_html, ensuring file/folder names and permissions are visible. You can upload them as attachments into your reply.

Thanks.

[baltazarjavier94]

Here are the attached files:

would it be easier to delete my account and start over because it is taking a little longer than expected, i need this to be up or job application.

[stpvoice]

Hello,

It probably wouldn't be any easier.
The permissions on the public_html directory should be 750.
What about the screenshot from inside public_html? The permissions are listed in the column to the far right. There's no need to open that box.

Thanks.