Not able to connect to FTP

[jagadish197817]

Hi
I have created a ftp account and trying to connect via filezilla FTP client but I receive a error message stating service not available. I have tried connecting as per the steps provided by help in control panel. I have also tried connecting via FTP and SFTP config files. i am connecting as anonymous user. Please help.

Below is the log

Status: Resolving address of ftp.savisrecipe.co.cc
Status: Connecting to 112.175.243.21:21...
Status: Connection established, waiting for welcome message...
Response: 421 Service not available.
Error: Could not connect to server
Status: Waiting to retry...
Status: Resolving address of ftp.savisrecipe.co.cc
Status: Connecting to 112.175.243.21:21...
Status: Connection established, waiting for welcome message...
Response: 421 Service not available.
Error: Could not connect to server

[stpvoice]

Hello,

Please try connecting using the user details described here: http://x10hosting.com/wiki/FTP

Thanks.