Login cPanel help.

[dsuniverse92]

I need help!

Usually, I login my account by the x10hosting page then choose the second "view details" in the yellow rectangle, wait for the page to load then click "login cPanel". Well, I'm trying to log in that way, but I only see one "view deatils" links in the yellow rectangle and it leads to x10 forums. Now I am unable to log in my usual way. Is there another way I can access my cPanel?

[Skizzerz]

This forum account is not currently associated with a hosting account. If you can remember, what was the name of your cpanel username from your account?

[dsuniverse92]

I believe it was dsu or dsuniverse.

[Skizzerz]

The system is showing that an account named "dsu" was terminated March 5, 2011 after being suspended for 53 days (normally we terminate accounts 14 days after they are suspended, this one seems to have taken longer). "dsuniverse" is too long to be a hosting account, as they are 8 letters max.

We do not know for sure whether or not this was your account however... do you remember what site you had (the domain name)? If we can find that in the system, then we can know for sure if your account was terminated or not.

[dsuniverse92]

Oh the account isn't terminated. I have access to my site and I logged into my account. I just need to know another way to get to my cPanel so I may put my new scripts on my site.

[calistoy]

If you need help, then please either login with the forum account associated with your active hosting account to ask for support, or give us your active hosting account cPanel username, or please answer Skizzerz's question of your site's domain name.

[dsuniverse92]

Ok, this is a bit confusing for me here. I found a link for the cPanel, which was https://boru.x10hosting.com:2082. I tried the "dsu" username with my password and it failed to login. So then I try my site's name, dsu2, with my password and it still fails. Is there anyway I can get to my cPanel because my site is losing tons of traffic.

[carl6969]

Howdy;
Try changing your cPanel password.
If you need additional assistance just post back.
- Carl

[Skizzerz]

Also, you are using the wrong forum account. The forum account you are currently using is not tied to any hosting account. If you let us know what your website actually is, we can direct you to the correct account you'll need to log in as to access the account panel for your hosting account.

[dsuniverse92]

Carl- The account management doesn't show "view details" anymore. It doesn't even look like that.

My site is dsu2.x10.mx.