The ISP in my country doesnt enter to x10hosting neither my site

[mangainspira39]

Hi.
Recently with the updates of servers. i have to deal with a problem.
I cant enter to x10hosting.com neither my website.
the problem is not me alone. it is all the people who uses "telefonica telecom" in my country.
they cant enter to x10hosting or mywebsite.

i have to use a proxy to enter.

Maybe my isp uses a proxy cache. i really don´t now.
but all the people who enter with that ISP will meet with a
"The connection has timed out
The server at www.mysite.com is taking too long to respond"

but as i say before. when i enter with another isp or by proxy the site is ok.

my isp is http://www.telefonica.co/col10/
telefonica telecom (Colombia)

the problem is like a month old now... i really don tknow what to do.

and for the record..yeah i test this on ubuntu, windows 7, windows xp)
flush dns, ctrl + f5,
changing dns to google or open dns.
nothing works

Tracing route to x10hosting.com [99.198.123.240]
over a maximum of 30 hops:

1 1 ms 1 ms 1 ms 192.168.1.1
2 8 ms 7 ms 7 ms 10.0.1.149
3 8 ms 8 ms 7 ms 10.7.39.5
4 9 ms 7 ms 8 ms 186.113.31.34
5 * * * Request timed out.
6 8 ms 8 ms 7 ms 10.0.16.90
7 * * * Request timed out.
8 * * * Request timed out.
9 * * * Request timed out.
10 * * * Request timed out.
11 * * * Request timed out.
12 * * * Request timed out.
13 * * * Request timed out.
14 * * * Request timed out.
15 * * * Request timed out.
16 * * * Request timed out.
17 * * * Request timed out.
18 * * * Request timed out.
19 * * * Request timed out.
20 * * * Request timed out.
21 * * * Request timed out.
22 * * * Request timed out.
23 * * * Request timed out.
24 * * * Request timed out.
25 * * * Request timed out.
26 * * * Request timed out.
27 * * * Request timed out.
28 * * * Request timed out.
29 * * * Request timed out.
30 * * * Request timed out.

[mangainspira39]

any word about this problem?
D: