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About LinkBacksHow do I tell if the new package is activated?
How long will it take?
x10Hosting Member
How do I tell if the new package is activated?
How long will it take?
Head of the Geese
Can you be a bit more specific?
Did you buy Prime or move to Premium?
If you purchased Prime, it should activate as soon as paypal clears the payment.
If you purchased Premium and you used the same domain as the one on your free, you will need to open a ticket at https://clients.x10hosting.com/ to request to have it moved.
Last edited by masshuu; 06-12-2011 at 02:23 AM.
Just leading the flock.LivewireMasshuu ------ carl6969descalzo ------------------- Smith6612Bryon--------------------------------- CoreyIf you find any post helpful or useful, duck
\ / Thisfor that post and rep it up.
x10Hosting Member
What's the difference between prime and premium?
I bought it here.
http://x10premium.com/buynow.php
I chose my existing free cpanel username coldcode when buying.
As for the domain, I chose existing domain and entered the "parked domain" of my account.
So what do I do now?
Last edited by coldcode13; 06-12-2011 at 02:32 AM.
I am just me
Login to https://clients.x10hosting.com/clientarea.php and open a ticket requesting your existing account to be migrated over. Since you used a domain that is already in the system (already present on our name servers) the automatic account creation would have failed.
Do you have trouble reaching your site?
Check here first: News and Announcements
Don't forget that x10hosting has an irc server as well. Come and join the fun
server: irc.x10hosting.com, main channel: #x10hosting
There's a lot helpful users there if need help building your site
x10Hosting Member
Done. How long will it take for the migration/reply?
Has the 1month count down started? :|
I am just me
Once you made the request, the process should be really quick.
The month normally starts when you pay, it is also highly likely that a staff member already saw the failed setup and opened a ticket asking you if you want a migration done, which you then would see when you log into the clients area.
Do you have trouble reaching your site?
Check here first: News and Announcements
Don't forget that x10hosting has an irc server as well. Come and join the fun
server: irc.x10hosting.com, main channel: #x10hosting
There's a lot helpful users there if need help building your site
x10Hosting Member
How quick?
The guy replied with "escalating your ticket to our management to assist you further."
Been many hours.
Also some other questions:
1) And what's the cpanel login page for premium users?
2) When buying the premium I chose existing domain and entered the domain I bought at some other website.
Why did I have to choose the domain? (I didn't have to for the free hosting package)
Is the account attached to the domain?
Last edited by coldcode13; 06-12-2011 at 11:41 AM.
Head of the Geese
Only a few staff members can move accounts. Once its moved over, you should receive an email with the login info for your cpanel, cpanel url, and password.
Just leading the flock.LivewireMasshuu ------ carl6969descalzo ------------------- Smith6612Bryon--------------------------------- CoreyIf you find any post helpful or useful, duck
\ / This
x10Hosting Member
I can now access the cpanel at http://www.mydomain.com/cpanel.
However, my domains and databases are still not unlimited, but limited like the free hosting.
Why is this so?
Also, the package says "adfree-infinity"
---edit---
Sent another ticket and resolved.
Thanks for all your help.
Last edited by coldcode13; 06-12-2011 at 09:23 PM.
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