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Thread: Account disabled and impossible to log in the Cpanel

  1. #1
    raphaelgrana44 is offline x10Hosting Member raphaelgrana44 is an unknown quantity at this point
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    Account disabled and impossible to log in the Cpanel

    Hello, my account was disabled because of inactivity. I tried to log in my Cpanel but with no success. I don't understand why, since I used this machine to do so and that my password was saved on my profile. Anyway I tried to log with my user name and pass, but "wrong password or usernameĢ" message. Then I updated my password, still doesn't work. What is going on? Can you please re-activate my account...

    http://bombaysunshine.pcriot.com

    Thank you

    Dulume

  2. #2
    stpvoice's Avatar
    stpvoice is offline Community Support Rep stpvoice has a brilliant futurestpvoice has a brilliant futurestpvoice has a brilliant future
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    Re: Account disabled and impossible to log in the Cpanel

    Hello,

    Your account has been suspended for inactivity. Please note that you must login to the forums at least once every 31 days to keep your account active. Posting is not required.
    You can unsuspend yourself from the account panel.

    Thanks.


  3. #3
    raphaelgrana44 is offline x10Hosting Member raphaelgrana44 is an unknown quantity at this point
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    Re: Account disabled and impossible to log in the Cpanel

    I would unsuspend myself but I can't log into my Cpanel... I have no idea why, I tried to reset my password but every login fails.

  4. #4
    stpvoice's Avatar
    stpvoice is offline Community Support Rep stpvoice has a brilliant futurestpvoice has a brilliant futurestpvoice has a brilliant future
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    Re: Account disabled and impossible to log in the Cpanel

    You need to log into the account panel (https://x10hosting.com/control/login.php) not cPanel. cPanel accounts are disabled when an account is suspended.


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