Re: i am sorry
First, you have to agree, here and in writing, to upload a manual translation of your site into one of the three supported languages (English, Spanish or French), with an obvious way to access the translation. Then, and only then, you may be granted a short period of time (72 hours seems to be normal) to access your site and do the work.
“Beware of bugs in the above code; I have only proved it correct, not tried it.” --Donald Knuth
"It was as if its architects were given a perfectly good hammer and gleefully replied, 'neat! With this hammer, we can build a tool that can pound in nails.'" -- Alex Papadimoulis (on TheDailyWTF.com)