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Thread: Why has my support question been closed?

  1. #1
    phoenix2010 is offline x10 Sophmore phoenix2010 is an unknown quantity at this point
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    Why has my support question been closed?

    Not only has it been closed but the link to the support thread is dead and links back to my log in ?

  2. #2
    Livewire's Avatar
    Livewire is offline Abuse Compliance Officer Livewire is a glorious beacon of lightLivewire is a glorious beacon of light
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    Re: Why has my support question been closed?

    The support link at the top should work once you're logged in; the escalated ticket system goes to a standalone system and then stops using the forum for ticket support.

    If it still won't work, it should still send email updates with more info if the ticket gets updated.


    TOS breakers will be suspended regardless of race, creed, national origin, hair color, or favorite food. Thanks for your understanding!

  3. #3
    phoenix2010 is offline x10 Sophmore phoenix2010 is an unknown quantity at this point
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    Re: Why has my support question been closed?

    Cheers mate much appreciated for the quick response livewire

    But when the link is clicked it takes me back to the log in page

  4. #4
    Anna's Avatar
    Anna is offline I am just me Anna is a name known to allAnna is a name known to all
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    Re: Why has my support question been closed?

    Login to your account control panel: https://x10hosting.com/control, you should find the ticket there, under support requests. You should as stated also get an email upon any replies being sent to your ticket.

    Escalated tickets do have a response time of 12-48 hours though, we try to keep it as low as possible of course.
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  5. #5
    phoenix2010 is offline x10 Sophmore phoenix2010 is an unknown quantity at this point
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    Re: Why has my support question been closed?

    Thank you so much anna for your assistance in this matter and look forward to hearing your findings


    It appears that we are having some slight difficulties, please wait and try your request again. (D38A904F)
    Still get this error
    Last edited by phoenix2010; 07-05-2011 at 02:18 PM.

  6. #6
    phoenix2010 is offline x10 Sophmore phoenix2010 is an unknown quantity at this point
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    Re: Why has my support question been closed?

    hi there anna

    im not sure what you did but the ftp seems to be working fine now

    if i have any more problems i will ask for support again

    thanks for a great job best wishes phoenix

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