Keep Getting Suspended?

[ravismart30]

Hi there

I'm currently editing the gallery on behalf of a friend, but, every time I try add/remove pictures I get suspended... Why does this keep happening?

If its happening to me (and I am the admin) then will this happen to my users should they try upload photos?

I'd appreciate a little bit of guidance if possible...

This happened a few days ago too so I clicked the unsuspend button, only now it doesnt seem to allow me to. Has the site been shut down permanently?

[carl6969]

Your account was temporarily suspended for high resource usage.
I have unsuspended your account.
More information regard high resource usage can be found in this article .

..C
....A
......R
........L

[ravismart30]

Your account was temporarily suspended for high resource usage.
I have unsuspended your account.
More information regard high resource usage can be found in this article .

..C
....A
......R
........L

Carl... It's happened again and I didn't even do anything. I moved a directory. That was all. I'm getting a little P****D off with X10 hosting. How the hell can moving a small folder around be using all their memory or whatever it is I'm apparently over using?

I'm probably going to close it down and go with a different supplier. Until I decide what I'm going to do I will have to stay on this..

This is stupid.

[Livewire]

The following is a section of the log showing the problem. Something ran that used 1.5cpu's, and then it ran a second time within 2-3 seconds and added another 1.5cpu's.

Wed 06 Jul 2011 14:19:52 / 1309976392:
cpu: 296.600
mem: 0.200
ctm: 00:00:02
commands: (2 total)
pid 8010 $ /usr/bin/php CONTENT_LENGTH=1153745 CONTENT_TYPE=multipart/form-data; boundary=----------GI3KM7Ef1Ef1ae0cH2Ef1GI3ei4cH2 DOCUMENT_ROOT=/usr/local/apache/htdocs GATEWAY_INTERFACE=CGI/1.1 HTTP_ACCEPT=text/* HTTP_CACHE_CONTROL=no-cache HTTP_CONNECTION=close HTTP_COOKIE=g3sid=d7c010c530d6348ef67551e02b9d8b1c a6d42b26%7E2c6210d0a4f0b2f6533bd7f12dc59648 HTTP_HOST=thefirezone.elementfx.com HTTP_USER_AGENT=Shockwave Flash HTTP_X_FORWARDED_FOR=2.221.41.153 HTTP_X_REAL_IP=2.221.41.153 PATH=/bin:/usr/bin PATH_INFO=/uploader/add_photo/2 PATH_TRANSLATED=/home/CPANELUSERNAMEHERE/public_html/gallery/index.php QUERY_STRING= REDIRECT_STATUS=200 REMOTE_ADDR=69.175.122.178 REMOTE_PORT=50086 REQUEST_METHOD=POST REQUEST_URI=/gallery/index.php/uploader/add_photo/2 SCRIPT_FILENAME=/home/CPANELUSERNAMEHERE/public_html/gallery/index.php SCRIPT_NAME=/gallery/index.php SCRIPT_URI=http://thefirezone.elementfx.com/gallery/index.php/uploader/add_photo/2 SCRIPT_URL=/gallery/index.php/uploader/add_photo/2 SERVER_ADDR=69.175.6.123 SERVER_ADMIN=no-reply@x10hosting.com SERVER_NAME=thefirezone.elementfx.com SERVER_PORT=80 SERVER_PROTOCOL=HTTP/1.0 SERVER_SIGNATURE= SERVER_SOFTWARE=Apache/2.2.15 (Unix) mod_ssl/2.2.15 OpenSSL/0.9.8e-fips-rhel5 mod_mono/2.6 mod_auth_passthrough/2.1 mod_bwlimited/1.4 FrontPage/5.0.2.2635
pid 8141 $ /usr/bin/convert -background transparent -flatten -quality 75% /home/CPANELUSERNAMEHERE/public_html/gallery/var/thumbs/Control-Panels-(Fire-Alarm)/k2img--b593b4898a607905217b06721cd38775b60599ed.png /home/CPANELUSERNAMEHERE/public_html/gallery/var/thumbs/Control-Panels-(Fire-Alarm)/Picture 003.png SERVER_SIGNATURE= HTTP_X_FORWARDED_FOR=2.221.41.153 HTTP_USER_AGENT=Shockwave Flash SERVER_PORT=80 HTTP_HOST=thefirezone.elementfx.com HTTP_X_REAL_IP=2.221.41.153 DOCUMENT_ROOT=/usr/local/apache/htdocs SCRIPT_FILENAME=/home/CPANELUSERNAMEHERE/public_html/gallery/index.php REQUEST_URI=/gallery/index.php/uploader/add_photo/2 SCRIPT_NAME=/gallery/index.php SCRIPT_URI=http://thefirezone.elementfx.com/gallery/index.php/uploader/add_photo/2 HTTP_CONNECTION=close REMOTE_PORT=50086 PATH_INFO=/uploader/add_photo/2 PATH=/bin:/usr/bin SCRIPT_URL=/gallery/index.php/uploader/add_photo/2 PWD=/home/CPANELUSERNAMEHERE/public_html/gallery SERVER_ADMIN=no-reply@x10hosting.com REDIRECT_STATUS=200 PATH_TRANSLATED=/home/CPANELUSERNAMEHERE/public_html/gallery/index.php HTTP_ACCEPT=text/* REMOTE_ADDR=69.175.122.178 SHLVL=1 SERVER_NAME=thefirezone.elementfx.com CONTENT_LENGTH=1153745 SERVER_SOFTWARE=Apache/2.2.15 (Unix) mod_ssl/2.2.15 OpenSSL/0.9.8e-fips-rhel5 mod_mono/2.6 mod_auth_passthrough/2.1 mod_bwlimited/1.4 FrontPage/5.0.2.2635 QUERY_STRING= SERVER_ADDR=69.175.6.123 GATEWAY_INTERFACE=CGI/1.1 SERVER_PROTOCOL=HTTP/1.0 HTTP_CACHE_CONTROL=no-cache CONTENT_TYPE=multipart/form-data; boundary=----------GI3KM7Ef1Ef1ae0cH2Ef1GI3ei4cH2 REQUEST_METHOD=POST HTTP_COOKIE=g3sid=d7c010c530d6348ef67551e02b9d8b1c a6d42b26%7E2c6210d0a4f0b2f6533bd7f12dc59648 _=/usr/bin/convert

Long story short, whatever your uploader is doing is really doing a beat-down on the server. To me, it looks like that script is designed to be the only script running on the server, and isn't meant to be on a shared host with other users on it.


But as the log shows, it's definitely a valid suspension sadly - nothing can use 3 out of the 4 cores on the server legitimately for an extended time (~30 seconds or so).


Edit, went back to remove cpanel username, my bad.

[ravismart30]

The following is a section of the log showing the problem. Something ran that used 1.5cpu's, and then it ran a second time within 2-3 seconds and added another 1.5cpu's.


Long story short, whatever your uploader is doing is really doing a beat-down on the server. To me, it looks like that script is designed to be the only script running on the server, and isn't meant to be on a shared host with other users on it.


But as the log shows, it's definitely a valid suspension sadly - nothing can use 3 out of the 4 cores on the server legitimately for an extended time (~30 seconds or so).


Edit, went back to remove cpanel username, my bad.

Right so it's definitely my gallery uploader. I wonder why its requiring so much 'cpu'?

The gallery is a Menalto Gallery3... What if I used the simple uploader?? As its always the flash-enabled one that causes everything to shut down...

Also, what if I significantly reduced the file upload size? Maybe that would cut out the overload on the servers... I wonder if uploading a zip file of all the pictures into my pub_html directory and individually moving into the albums would work... That shouldnt get me suspended as the pictures are so small.

So is that it then? Can I not be unsuspended this time as its just happened again -_- oh dear lord!

[Skizzerz]

It looks like you're using ImageMagick to generate the image thumbnails and that's what is causing the issue -- try disabling that (use GD or something else instead).

[ravismart30]

It looks like you're using ImageMagick to generate the image thumbnails and that's what is causing the issue -- try disabling that (use GD or something else instead).

Right i've just changed ImageMagick to GD now... I will try the 'server add' function as I remembered about the zip archive in my directory that already has the files in there.

Watch this space, and maybe set your mouses over the 'unsuspend button'!!!

If it still suspends me I will contact Menalto and see if they can suggest anything.

****UPDATE*****

Believe it or not, but, changing the graphics mode to GD allowed me to upload all my photos. So you are brilliant for your perfect suggestion. Thankyou so much!!! it WORKS!