Error from park wrapper: domain.com is already configured.

[epsonrok85]

I'm trying to add a new add-on domain in the cpanel, but I keep getting this error message:

Error from park wrapper: forumsrule.com is already configured.

Any help? Thanks!

[calistoy]

That domain is showing up as a parked domain. If you'd rather it be an addon domain instead, first remove it from parked domains in your cPanel.

[epsonrok85]

Oh, okay. Well, I am having a lot of trouble atm actually. My previous host shut down and sent me a backup for my forum. So now, I'm watching to move my website over here to x10. I honestly do not know what to do with the database and the files. If I send you the backup and my account info, do you think you could help me get my website back up?

[calistoy]

Upload your files through your cPanel. There is a database import function for phpmyadmin, MySQL to make the database user, and the file manager to upload the rest of your files in public_html folder.

[epsonrok85]

Alright. Well, do I need to have forumsrule.com set as a parked domain or an add-on domain?

[calistoy]

If you just want forumsrule.com to direct to your main site/main domain, then keep it in parked domains. If you wanted it to be a separate site from your main site/main domain, then remove it from parked domains, place it in addon domains, and then upload your files in the subdomain folder made for your addon domain.

[epsonrok85]

I created an add-on domain and an FTP account, but I can't seem to log into the FTP account. I'm pretty sure I'm using the correct login info as well.

[calistoy]

You should be able to use your default account for ftp, which is your cPanel username and password.

Edit: Also, you need to change your domain's nameservers to:

ns1.x10hosting.com
ns2.x10hosting.com

[epsonrok85]

On the 'Simple DNS Zone Editor' of the cPanel, it asks for an 'A record' and a 'CNAME record'. I have no idea what those are.

[calistoy]

It might be better to just go to your domain account at your domain's registrar and add those nameservers I listed above as your primary and secondary nameservers.