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Thread: How can I access my website files via FTP?

  1. #1
    jessiem is offline x10Hosting Member jessiem is an unknown quantity at this point
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    How can I access my website files via FTP?

    My hard drive was crashed, I need to update my website. How can I access my website files via FTP? Thanks!

    Jessie
    jessiemccann@yahoo.com

  2. #2
    Skizzerz's Avatar
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    Re: How can I access my website files via FTP?

    FTP Host: your website
    FTP Port: 21
    FTP Mode: Passive
    FTP Username: Same as your cPanel Username
    FTP Password: Same as your cPanel Password

  3. #3
    jessiem is offline x10Hosting Member jessiem is an unknown quantity at this point
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    Re: How can I access my website files via FTP?

    Not sure what went wrong. I enter my website with and without ftp in front of it. Use the same log in as cPanel. Still does not work. Sigh!

  4. #4
    Anna's Avatar
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    Re: How can I access my website files via FTP?

    What error do you get from your ftp client, if any? Please post the full error.
    Last edited by Anna; 07-07-2011 at 11:55 AM.
    Do you have trouble reaching your site?
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  5. #5
    jessiem is offline x10Hosting Member jessiem is an unknown quantity at this point
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    Re: How can I access my website files via FTP?

    Here is the message:
    An FTP connection to "ftp.jessiemccann.exofire.net" could not be opened because the server rejected the password.
    Contact the server administrator to verify that you have the correct hostname, username, password, and authentication method. Server responded:"Login incorrect".

    Now that I read it again, is the cPanel login different than this forum. I am confused. Thanks!

    Jessie

  6. #6
    Anna's Avatar
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    Re: How can I access my website files via FTP?

    your cpanel username is the same as your forum username, and they *should* have the same passwords as well.

    You could try resetting the password through your account panel.
    Do you have trouble reaching your site?
    Check here first: News and Announcements


    Don't forget that x10hosting has an irc server as well. Come and join the fun
    server: irc.x10hosting.com, main channel: #x10hosting
    There's a lot helpful users there if need help building your site

  7. #7
    jessiem is offline x10Hosting Member jessiem is an unknown quantity at this point
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    Re: How can I access my website files via FTP?

    Thank you! By resetting the password, it helps. I also realized that I need to use the cPanel in order to access my file, not through any FTP software.

  8. #8
    Zubair's Avatar
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    Re: How can I access my website files via FTP?

    Since your problem is resolved, I am closing this ticket.

    ***Closed***
    Zubair Barkat | Level 2 Tech
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