Account problems

[Azhriaz]

I registered for a free hosting account years ago and then forgot about it. I recently came back and tried to access my webspace, but instead I see this:

You currently do not have a free web hosting account under your x10Hosting client account.

Woah! It appears that you do not have hosting under your client account. This could be the result of a different scenarios:

• An older account was removed as the result of inactivity.
• A past account has been terminated for breaching our Terms of Service.
• You have never had a hosting account.

I thought I could create a new username since there was no hosting associated with my account, but now I just keep getting error messages.

I can't sign up for hosting because apparently that would be a second account (I'm not using a proxy), and I can't open a support ticket because it says this:

Support is currently closed for the server your hosting account is on ().

As I don't have hosting I can't go into cPanel and cancel the account - would it be possible to just completely wipe my account off the system and let me create a new one from scratch?

[calistoy]

What error messages are you getting when you try to sign up for a hosting account? Also, what was your old cPanel username?

[descalzo]

but now I just keep getting error messages.

What do they say?

Have they all said the same things?

[Azhriaz]

When I try to sign up for hosting, either with or without logging in to my existing account, I see this.

We detect that you are accessing our service through a proxy or attempting to register multiple times. We do not allow signups through proxy services or more than once per 24 hours. If you believe this is a mistake, please contact us on our forums.

[calistoy]

Again, what was your old cPanel username? That way, we could check if it's still in the system or not to rule out an existing account.

[Azhriaz]

I think my old username was Azhriaz.