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Thread: Account suspended

  1. #1
    devian is offline x10Hosting Member devian is an unknown quantity at this point
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    Account suspended

    My account has been suspended, what I need to do to login to my website?
    Thanks

  2. #2
    Jarryd's Avatar
    Jarryd is offline Community Advocate Jarryd has a spectacular aura about
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    Re: Account suspended

    Hello,

    It appears your website has been compromised. Whether it has been logged into by someone other than yourself and then been tampered with, or whether it's been exploited due to a poorly coded script or application or even an outdated script or application.

    From here there are a couple of options, we can either wipe the account clean of all files, you start fresh and ensure all scripts are fully up to date, and reset your password to a new one to ensure account security. Alternatively we may be able to provide all of the files to you in which case you would have your files, but I highly recommend against this as the website has already been compromised and it's near impossible to ensure 100% security again without a clean re-install of whatever you had on your site.
    Jarryd Sullivan
    █ 888-X10-9668 - Jarryd[@]x10hosting.com
    x10Hosting - Giving Away Hosting Since 2004

  3. #3
    devian is offline x10Hosting Member devian is an unknown quantity at this point
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    Re: Account suspended

    I don't really mind about having back all of the files, anyway it was just a testing site, so can you do that for me? also is it possible to have a backup of the db?

  4. #4
    devian is offline x10Hosting Member devian is an unknown quantity at this point
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    Re: Account suspended

    So what's the next step? i'm sorry on my last post i said it was a testing site, but it is most a school project, so i really need the site working, or at least the files and db.
    Thanks in advance

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