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Thread: ERROR on send Email by SMTP server Boru

  1. #1
    bdistler's Avatar
    bdistler is offline x10 Lieutenant bdistler is an unknown quantity at this point
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    ERROR on send Email by SMTP server Boru

    From Cpanel

    ==>
    Manual Settings

    Mail Server Username: dummy+prohoa.com
    Incoming Mail Server: mail.prohoa.com
    Incoming Mail Server: (SSL) *.x10hosting.com
    Outgoing Mail Server: mail.prohoa.com (server requires authentication) port 5665
    Outgoing Mail Server: (SSL) *.x10hosting.com (server requires authentication) port 465
    Supported Incoming Mail Protocols: POP3, POP3S (SSL/TLS), IMAP, IMAPS (SSL/TLS)
    Supported Outgoing Mail Protocols: SMTP, SMTPS (SSL/TLS)
    <==

    so I have..
    Mail Server Username: dummy@prohoa.com +password
    Incoming Mail Server (POP3): mail.prohoa.com -- port 110
    Outgoing Mail Server (SMTP): mail.prohoa.com -- port 5665 (server requires authentication)

    have open port 5665 on firewall for outgoing

    send test Email to my account on x10hosting server Skyy/s4 and I receive
    ==>
    Sending of message failed.
    The message could not be sent because the connection to SMTP server mail.prohoa.com timed out. Try again or contact your network administrator.
    <==

    I receive incoming Emails
    dinomirt96 and karimirt47 like this.

  2. #2
    Skizzerz's Avatar
    Skizzerz is offline Contributors Skizzerz will become famous soon enough
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    Re: ERROR on send Email by SMTP server Boru

    port 5665 is a nonstandard port and is probably blocked in our firewall, which is why it likely isn't working. Does that server accept outgoing mail on the standard SMTP port (25)?
    verlmirt17 likes this.
    Ryan Schmidt | Level 2 Support
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  3. #3
    bdistler's Avatar
    bdistler is offline x10 Lieutenant bdistler is an unknown quantity at this point
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    Re: ERROR on send Email by SMTP server Boru

    Quote Originally Posted by Skizzerz View Post
    port 5665 is a nonstandard port and is probably blocked in our firewall, which is why it likely isn't working. Does that server accept outgoing mail on the standard SMTP port (25)?
    I have never had a SMTP setup for port 5665 - however that is how X10hosting is on server Boru

    I have set my firewall to pass port 5665 and my IPS dose not block it

    From cPanel on x10 server Boru
    ==>
    Manual Settings

    Mail Server Username: dummy+prohoa.com
    Incoming Mail Server: mail.prohoa.com
    Incoming Mail Server: (SSL) *.x10hosting.com
    Outgoing Mail Server: mail.prohoa.com (server requires authentication) port 5665
    Outgoing Mail Server: (SSL) *.x10hosting.com (server requires authentication) port 465
    Supported Incoming Mail Protocols: POP3, POP3S (SSL/TLS), IMAP, IMAPS (SSL/TLS)
    Supported Outgoing Mail Protocols: SMTP, SMTPS (SSL/TLS)
    <==

    From cPanel on x10 server skyy/s4
    ==>
    Manual Settings

    Mail Server Username: dummy+bobdistler.com
    Incoming Mail Server: mail.bobdistler.com
    Incoming Mail Server: (SSL) *.x10premium.com
    Outgoing Mail Server: mail.bobdistler.com (server requires authentication) port 26
    Outgoing Mail Server: (SSL) *.x10premium.com (server requires authentication) port 465
    Supported Incoming Mail Protocols: POP3, POP3S (SSL/TLS), IMAP, IMAPS (SSL/TLS)
    Supported Outgoing Mail Protocols: SMTP, SMTPS (SSL/TLS)
    <==

    I am staying with sending Email from a x10 server to a x10 server
    until I can get my Email client here to send Email via STMP on server Boru
    to my account on x10 server Skyy/s4

    Which at this time is NOT working

  4. #4
    Corey's Avatar
    Corey is offline VPS Migration Professional Corey is a glorious beacon of lightCorey is a glorious beacon of light
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    Re: ERROR on send Email by SMTP server Boru

    That is odd, that port is supposed to be in use for webmail only to get around an issue we had. Port 25 should be the default however... I'll have to see why it is showing 5665 as the default port when it is not the case.
    Corey Arbogast | CEO
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