Domain Issues

[jscmptrs86]

Hello, I am having issues getting my domain hosted by Domain.com working with my website at the moment. It was working fine earlier as I had it, with "jandscomputers.com" set as an addon domain, and "jandscomputers.x10.mx" as my primary domain, and the DNS server pointing to the website with A and CNAME records. I decided to change things up a bit (sounds good already, eh?) and changed my primary domain to "jandscomputers.com", and after viewing the status of this action, I noticed there were two identical actions in the queue and the first action completed successfully, though the second failed with no error message or error code whatsoever. Seeing as "jandscomputers.com" was currently down, I decided to revert my changes to how they were before and made "jandscomputers.x10.mx" my primary domain once again (which completed successfully), and make "jandscomputers.com" an addon domain once again. This returned two messages, one stating that the domain was added successfully, and the other stating that the user already existed. As of now, the website is still not working at "jandscomputers.com". Is there something that I'm doing wrong here?

Also, is it more appropriate to use an addon domain, a parked domain, or to use my domain as the primary domain?

Please note that I have not made any changes on Domain.com during this process.

Thank you for your time and services,
Jeremy Overman

---------- Post added at 03:43 AM ---------- Previous post was at 12:16 AM ----------

Got a bit of an update. I just checked the site again and it now says nothing but "Default Web Page." I'm not sure if this is from Domain.com giving it a default message, or from x10hosting.com. Also, I ended up removing my addon domain and re-added it as a parked domain. Could this be causing these symptoms?

At least I'm not getting "Server not found" anymore. One step at a time haha

Thanks

[Gouri]

Hello, I am having issues getting my domain hosted by Domain.com working with my website at the moment. It was working fine earlier as I had it, with "jandscomputers.com" set as an addon domain, and "jandscomputers.x10.mx" as my primary domain, and the DNS server pointing to the website with A and CNAME records. I decided to change things up a bit (sounds good already, eh?) and changed my primary domain to "jandscomputers.com", and after viewing the status of this action, I noticed there were two identical actions in the queue and the first action completed successfully, though the second failed with no error message or error code whatsoever. Seeing as "jandscomputers.com" was currently down, I decided to revert my changes to how they were before and made "jandscomputers.x10.mx" my primary domain once again (which completed successfully), and make "jandscomputers.com" an addon domain once again. This returned two messages, one stating that the domain was added successfully, and the other stating that the user already existed. As of now, the website is still not working at "jandscomputers.com". Is there something that I'm doing wrong here?

Also, is it more appropriate to use an addon domain, a parked domain, or to use my domain as the primary domain?

Please note that I have not made any changes on Domain.com during this process.

Thank you for your time and services,
Jeremy Overman

---------- Post added at 03:43 AM ---------- Previous post was at 12:16 AM ----------

Got a bit of an update. I just checked the site again and it now says nothing but "Default Web Page." I'm not sure if this is from Domain.com giving it a default message, or from x10hosting.com. Also, I ended up removing my addon domain and re-added it as a parked domain. Could this be causing these symptoms?

At least I'm not getting "Server not found" anymore. One step at a time haha

Thanks

The Boru server IP is 69.175.121.66

But your domain pointing to another IP, check it.

[jscmptrs86]

Thanks for the reply! I've changed my A record accordingly. Kind of odd how it worked before using the other IP. Then again, I'm pretty new to this stuff (I'm a programmer, definitely not a web designer haha). I'm going to wait a while and let the changes take place and get back with you to share the results.

Thanks again!

[jscmptrs86]

It's been nearly 24 hours now and I'm still getting "Could not connect server." Do I need to keep waiting for a while or is there anything else I could do? Is there any way you guys know that I could check the status on whether the domain A record redirection action had completed successfully or not? Or any tests?

Thank you for the help!

[descalzo]

 jandscomputers.com	canonical name = www.jandscomputers.com.
 jandscomputers.com	canonical name = jandscomputers.com.

Why two lines?
The first is backward and the second does nothing.

[jscmptrs86]

I see. I remember reading somewhere to put a CNAME entry for both names, but looking back on it, I guess www is just a subdomain so that really doesn't make any sense. I'll go ahead and delete it right quick.

As for the first being backwards, I'm a little confused by that. Could you explain further?

If it helps, here is a screenshot of my domain.com page.



This, of course, is before removing the www CNAME.

As I say, I'm very new at working with domains so you might have to dumb things down for me a tad bit ;)

If you need any more information or anything of the likes feel free to ask.

Thank you for the reply!

[descalzo]

jandscomputers.com canonical name = www.jandscomputers.com.

As for the first being backwards, I'm a little confused by that. Could you explain further?

Using CNAME records tells the system that the first domain name is an alias for the second domain name.
When you send a request for the first domain and it encounters a CNAME record, it stops and re-runs the query with the second domain.

Looking for foo.blarg.com finding:

foo.blarg.com CNAME bar.blarg.com

the system will stop and start looking for the address/nameserver for bar.blarg.com

Most domain information is stored without the 'www'. CNAME records are routinely used to tell the system "The name with the www is the same as the name without the www."

www.mydomian.net CNAME mydomain.net

That is the normal order.

What you were doing was telling the system "If you are looking for jandscomputers.com, look for www.jandscomputers.com instead". But there are no records for www.jandscomputers.com

I would hope that the system is smart enough to ignore the second one. Otherwise, you would get an infinite loop.

[jscmptrs86]

Thanks for the response! So this is seeming a lot clearer to me now, and I actually feel a little dumb looking at what I did haha. I was seeing my setup as "the CNAME I entered points to the A name I entered" but I see that's not exactly how it works. This is my new setup.

jandscomputers.com CNAME jandscomputers.x10.mx
jandscomputers.com A 69.175.121.66

That seems to make a lot more sense than what I had before

Thanks for your help guys! I know I've probably worried the living crap out of you guys haha It's much appreciated. I'll come back and reply if there's any change and let you guys know the outcome.

[descalzo]

Your first line makes the second line useless.

[jscmptrs86]

I see. So you need a CNAME *or* an A name? Thanks for the input!

On a good note, the websites now back up and in action. Thank you guys for all your help! It's been wonderful!

I'm going to go ahead and close this ticket sense it's been resolved.

Thanks again guys! You'll probably hear from me again sooner or later :P