my main ftp account doesn't work

[shaimaaashraf63]

i can't log in with my user name and password of ftp login
how can i access it?

[Skizzerz]

Hello,

What error are you receiving when trying to connect?

[shaimaaashraf63]

i just added extra addon domain and try to change my domain name but i returned it as it was.. then i couldn't login to my account it give me massage :

couldn't login in ftp with user name and password specified although i didn't change them