My page is not showing

[heevoforum]

When I type www.chrisheevo.com, is not showing my page.
Can somebody help me?

[GtoXic]

hi, when did you last visit the forums before opening a ticket?

[Skizzerz]

Hello,

There are no records of that website in our system, which means that your account was likely deleted. If your account is suspended for 14+ days, we delete it in order to keep the number of unused accounts on our servers to a minimum. Since this appears to be the case, you can attempt to sign up for a new hosting account.

[heevoforum]

hi, when did you last visit the forums before opening a ticket?

How can I fix now??
If I open a new account, will I be able to move my files to the new account?

---------- Post added at 02:59 AM ---------- Previous post was at 02:56 AM ----------

I'm not sure, but I have been trying for the last 10 days and keeps giving the message that the password is incorrect. but I did not change any of my passwords.

[Skizzerz]

Hello,

If you can remember, what was your cpanel name? I can verify if it was indeed deleted or if you are just trying the wrong website.

[GtoXic]

I'm afraid that your hosting account may have been deleted for inactivity, I'm afraid we do not keep backups of your files. This was stated to you on signup in the Terms of Service and also, remember to visit the forums every month to keep your account active, if it is left suspended for 14 days then it will be deleted.

[heevoforum]

my username was heevo

[Skizzerz]

Hello,

It appears that your account was indeed terminated on July 10th after having been suspended for over 29 days. The cause of the suspension was likely inactivity, as GtoXic explained above. You can sign up for a new account by logging into your account panel and following the links there.

[heevoforum]

Will I be able to recover any of my files?

[Skizzerz]

If you kept a local backup, you can upload that, otherwise no. Once an account is terminated all of the files are deleted from our servers, with no recovery possible.