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Thread: Account suspended

  1. #1
    lethanhht33 is offline x10Hosting Member lethanhht33 is an unknown quantity at this point
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    Account suspended

    When I try to access my page gdtxchuongmy.x10.mx it shows my account has been suspended.If it has been suspended for some reason, I would like to know that so that I can correct it.
    Please assist.

  2. #2
    Skizzerz's Avatar
    Skizzerz is offline Contributors Skizzerz will become famous soon enough
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    Re: Account suspended

    Hello,

    The domain gdtxchuongmy.x10.mx does not exist in our systems. We have a policy in place where if you do not log into the forums once every 31 days your account gets suspended for inactivity. Any accounts that are suspended for longer than 14 days are automatically deleted in order to free up space for the people who use their accounts. Unfortunately, it appears that you fell victim to what I described above and your account was deleted. I can verify this if you can remember what your cpanel username was.

    Unfortunately, once an account is deleted, all of the data is gone from our servers with no recovery possible. You are free, however, to attempt to create a new hosting account by logging into your account panel with your email address and password and following the links there to create a new hosting account.
    Ryan Schmidt | Level 2 Support
    █ 888-X10-9668 - ryan[@]x10hosting.com
    x10Hosting - Giving Away Hosting Since 2004
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  3. #3
    lethanhht33 is offline x10Hosting Member lethanhht33 is an unknown quantity at this point
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    Re: Account suspended

    Account login my cpanel is gdtxcm.
    Please assist.

  4. #4
    Skizzerz's Avatar
    Skizzerz is offline Contributors Skizzerz will become famous soon enough
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    Re: Account suspended

    The account gdtxcm was indeed deleted on July 11 after having been in suspension for over 35 days.
    Ryan Schmidt | Level 2 Support
    █ 888-X10-9668 - ryan[@]x10hosting.com
    x10Hosting - Giving Away Hosting Since 2004
    Premium Hosting | VPS Services

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