Illuminated Upgrade Request

[coolblu211236]

My website ultimatephoneguide.com was on the boru server and was offline for at least a week after the upgrades. I lost my data and function of the cpanel.

My hosting account was deleted and recreated on the starka server by community support.

I read the announcement post Boru - Account issues after the upgrades about the illuminated upgrade. Is it still possible to upgrade my account to illuminated?

I've noticed that other related posts have responses from support.
I know I already created another post about this but never got any reply.
I don't remember any replies to my other issues over the last few months.
Sorry for posting twice but my other requests never got a response.

[Anna]

I have escalated your other thread so I'm going to close this one to avoid confusion.